Our highly esteemed Marketing Team is seeking a talented and ambitious Digital Graphic Designer to come and join them on a Full-time basis. This role will be home based with occasional travel required and is an exciting opportunity for someone to really come and make their mark within UST and showcase their design skills.

It is expected that as part of the application process, along with your CV you would send a portfolio with examples of your current work.

Please email your CV and portfolio to Bernice.Martens@unionstreet.co.uk to apply.

Professional & Personal Skills

Essential Skills

• 2+ years’ experience in graphic design roles, ideally for a software/SAAS business, but not essential.
• Experience with Adobe Creative cloud with a focus on Illustrator, InDesign and Photoshop
• Video editing skills in After Effects/Premiere Pro
• A strong design portfolio, demonstrating knowledge of all types of digital design (website, emails, display, social, animation)
• Strong attention to detail with typographic, layout and typesetting skills. You should be confident coming up with new creative ideas but also be able to see these through to delivery
• Ability to work in a fast-paced environment and manage deadlines effectively
• Engaging team player, willing to roll their sleeves up and get involved in all aspects of the Union Street brand
• Is a self-starter that can bring fresh ideas and thinking to the table
• Able to work under own steam and collaboratively with other members of the Marketing Team and wider business.

Duties are as follows:

Duties include 

• Create digital assets to use across web, email, CRM and social campaigns.
• Design animated digital assets for email, socials, and marketing.
• Interact with internal stakeholders in digital asset creation.
• Create digital collateral for events and webinars such as e-invites, emails, competitions, and landing pages.
• Own the design of the Union Street website
• Create brand and product-focused videos and develop a Union Street video identity
• Help create a consistent user experience across our applications through design consultation
• Create email templates for our customers to take advantage of within our applications
• Help shape the future UI of our applications
• To preserve information security, report security breaches, in line with the Information Security Policy, and to act in accordance with the requirements of the Information Security Management System

Knowledge:

About you

• Live and breathe all things digital design, keeping up to date on the latest tech & platforms
• Have a truly user focused approach
• Be inquisitive, with ability to challenge the norm
• Be committed to collaboration with a positive, can-do attitude and willing to tackle new challenges
• Be enthusiastic, self-motivated and have the autonomy and confidence needed to operate in a fast-paced scale-up environment, with the ambiguity that can present.

Our Bureau Team is seeking a Billing Analyst to come and join the ever growing team. Out Bureau Team provides a bespoke service to out customers and is one of our largest teams.

This is a permanent Full-time role and will be remotely based with occasional visits to our office as and when required. You will join an experienced team who are nurturing and supportive however previous experience in a similar role is vital for this particular role.

To apply, please send your CV and salary expectations to Bernice.Martens@unionstreet.co.uk

No agencies please.

Professional & Personal Skills

• Flexible attitude, ability to perform under pressure
• Ability to interpret written and spoken requirements
• Ability to work well within a team
• Excellent communication skills
• Excellent customer service skills, experience preferred
• Excellent punctuality and time management
• IT literate with experience of Microsoft Office products

Duties are as follows:

• Complete daily, weekly & monthly checks and fraud monitoring on customers billing platforms & Creation of new billing periods
• Completion of a Basic monthly bill run.
• Maintaining accuracy on bureau internal systems and all related documentation
• Daily & monthly file imports
• Resolution of advanced non-commercial call rejects
• Production of bureau customer reports
• Resolution of billing incidents and requests
• Provide a high level of support to team members & The Bureau Team Manager
• To take ownership of nominated tasks to ensure a high degree of customer support and satisfaction
• To maintain an exceptional customer service experience for all our customer’s
• To attend internal training and meetings when required
• To preserve information security, report security breaches, in line with the Information Security Policy, and to act in accordance with the requirements of the Information Security Management System.
• To implement and adhere to all aspects of Union Streets TMBS
• To implement and adhere to Union Street Best practice

Knowledge:

• Technical or software qualifications would be advantageous to this role
• 2 Years’ experience in a similar role, preferably within Telecoms.

Our award winning Support Team is seeking an experienced Software Support Engineer to come and join them on a permanent Full-time basis. This role will be temporarily based  remotely then at our Chatham office in Kent once a safe return has been authorised.

Working as part of a busy and dynamic customer support team, the role will require you to provide 2^nd line technical support for our industry leading billing software platforms. You will investigate, troubleshoot and respond to customer enquiries, faults and change requests from an established client base including some of the UK’s largest telecommunications brands, providing solutions to cases logged on our internal case management platform.

Professional & Personal Skills

Essential Criteria 

• Experience working with C#, .NET and SQL
• Proven experience working in a support environment, including telephony-based customer service experience
• Strong communication skills and ability to engage with people possessing various degrees of technical understanding
• Self-motivated and driven, with the ability to multitask and respond well under pressure
• Ability to manage time and prioritise work effectively

Duties are as follows:

• Working in C# and the .NET Framework to investigate, troubleshooting and diagnose technical issues with the Affinity software
• Implementing bug fixes and changes using MS Visual Studio
• Undertaking change requests and configuration of Affinity software through SQL Server Management Studio (SSMS)
• Prioritising and managing multiple open support cases at any one time
• Identifying trends in common support cases and proposing solutions on how to proactively reduce avoidable incidents
• Delivering an exceptional customer service experience by ensuring that cases are responded to in a professional manner and in accordance with customer SLAs
• Contributing towards the maintenance of the company’s internal support documentation and knowledge base
• Providing training and advice to customers and junior team members via phone, email and collaboration software
• Acting as a primary point of contact for customer support enquiries via phone and email
• Monitoring cases to ensure senior staff are informed about issues before they escalate
• Responding to and keeping internal support cases up to date with progress
• Learning how to support new technologies and solutions as they are developed
• Working closely with members of the team from 1^st through to 3^rd line support
• Proportional contribution towards team KPI’s and objectives

Knowledge:

Desirable Criteria 

• Familiarity with programming in Delphi, JavaScript & HTML
• Familiarity with ebXML architecture
• Familiarity with SQL Server Reporting Services (SSRS)
• A understanding of the telecommunications industry would be a distinct advantage