Current vacancies
If you’re interested in exploring career opportunities with Union Street, why not take a look at our current vacancies which are listed below. We welcome interest from anyone who feels they have the skills and knowledge to work with us, particularly if they have experience of working in the communications or ICT industries. So, if none of our current vacancies suit your skill set, just send your CV with a covering letter explaining the type of role you’re looking for and why you want to come and work with us, to employ.me@unionstreet.co.uk.
Union Street technologies is an equal opportunities employer and all applications will be treated in the strictest confidence. For details of our statement of fair processing, please refer to our privacy policy.
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Solution Consultant
11th April 21 by Union Street
Our Head of Sales is looking to recruit a Solution Consultant is come and join our highly experienced and successful sales team. This is a crucial role within the team and a personal development plan will be created, and product specific training will be provided in-house to provide the platform for your success in this role. This is a Full-time role where you will be predominantly home-based, and at customer locations nationally. #This is an exciting opportunity to work with some of the best sales professionals in the Telecoms industry.
For further details and to apply please contact – Bernice Martens, HR Manager at bernice.martens@unionstreet.co.uk
Professional & Personal Skills
The successful candidate will approach work with a pragmatic mind and will have exceptional communication skills both verbally and in written documentation.
- You’re a great people person who is able to work alone and as part of a team, managing your own time effectively to achieve an end goal.
- Excellent attention to detail with proven strong project documentation.
- Excellent communication skills both verbal and written and must be able to modify and tailor communication to the needs and level of understanding of the client.
- Great understanding of business processes and a logical, commercial approach to problem solving.
- Your background may be technical or as a “super-user” in a software solution.
- Experience in assessing customer requirements against a software-based solution. You’ll have a strong understanding of the technical analysis, design, and documentation.
- Experience within specific industries such as software development, telecoms, and IT/cloud services.
- Proficiency at using MS Excel, MS Word, MS Teams and other Office 365 productivity applications.
- Understanding and exposure to software solutions including cloud-based solutions.
- The ability to build strong business relationships with the customer at all levels of an organisation.
- Ability to learn quickly and be willing to undertake training for the role and for personal development.
Main Job Purpose
To complete the pre-sales lifecycle of a client project from requirements gathering through to project implementation. You will be working with clients directly and supporting the New Business Sales team members on a technical and functional level. Working with the Union Street suite of channel enablement software, you will understand how to meet a client’s requirement whilst recognising their business process and industry practices.
Duties are as follows:
The tasks of the role are related to the provision of the business software solutions and as such may vary depending on the specific needs of the client and project.
- Work with clients to understand functional requirements and business processes.
- Provide technical/functional product support to Union Street Sales Executives during the sales process.
- Conduct product demonstrations and presentations; remotely, at customer premises, and at events/exhibitions.
- Produce effective “Statement of Works” documentation to ensure successful transition from pre-sales to implementation.
- Plan custom configurations and design feature enhancements to meet bespoke requirements.
- Provide client recommendations on how to improve business efficiencies whilst promoting our solutions.
- Respond to RFI/RFP documents from high-value B2B clients.
- Build strong relationships with clients to learn and understand the nature of their business.
- Clearly communicate project deliverables to Union Street Project Managers and Implementation teams.
- Keep up with new releases of the software solutions and associated technologies.
- Develop an understanding of the software capabilities, features, and limitations.
- Participate in collaboration with other departments such as development, support, and operations.
- Working at customer premises, at company office locations, and from home.
Apply here
Knowledge:
- Experience working within a reseller/MSP company in the telecoms IT industry.
- Experience of using billing systems such as the Union Street aBILLity or Aurora Affinity platforms.
- Understanding of relational databases and MS SQL.
- Experience in delivering user workshops and training both one-to-one and in small groups.
- Experience in using MS Dynamics 365
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Customer Service Managers
11th April 21 by Union Street
Our Head of Customer Success is seeking experienced Account Managers to come join her flourishing team as Customer Success Managers. Experience in the Telecoms industry is highly beneficial for this role to be truly able to deliver and provide exceptional customer service at the highest level. This is a permanent full-time position and will be based remotely initially however you may be required to attend the office once COVID rules are lifted as and when required.
Now is an exciting time to join UST as we are embarking on a new period of growth throughout the company and opportunities are abundant. For further details and to apply please contact – Bernice Martens, HR Manager at bernice.martens@unionstreet.co.uk
Professional & Personal Skills
- Understanding of ITIL
- Is client and solution focused and is prepared to go the extra mile to resolve client issues to their satisfaction without compromising budgetary constraints.
- Has the ability to listen effectively, to diagnose a client’s problem and find an appropriate solution whilst working with the appropriate technical teams to do so.
- Capable of being highly responsive were required, has a strong sense of urgency and a commitment to follow through.
- An effective communicator who engages with the business and makes a valuable contribution to its success beyond your own function.
- Shows a strong interest in the technologies the Company uses and continually develops knowledge of those and new ones for the benefit of the business and its clients.
Main Job Purpose
The main purpose of the role is to become a trusted advisor to our customers and help manage every aspect of the post-signing new client relationship as well as being responsible for developing relationships that promote retention and loyalty.
In addition to their primary function as Customer Success Manager is responsible for developing customer relationships that promote retention and loyalty. The job is to work closely with customers to ensure they are satisfied with the services they receive and to improve upon areas of dissatisfaction.
Duties are as follows:
- Maintain a deep understanding of our products and new event features, to advise customers on how best to succeed based on their specific event needs.
- Schedule and chair quarterly call with each customer (specific tiers only)
- Ensure all tiers of customers are aware of your role and value add to their business.
- Regularly visit customers, take meeting notes, and update Service Improvement Plans (SIP)
- Provide hourly updates on P1 tickets.
- Identify and coordinate customer training.
- Ensuring the most recent contracts and SLAs are held within the service management platform.
- Ensure customer SLAs are met and if not met are flagged to the appropriate manager.
- Produce monthly service reports for all customers.
- Take full ownership of any new customers onboarding allocated to you, to ensure a successful onboarding experience and service level continuation when BAU.
- Producing and updating SIP
- Ensure customer feedback is used to improve software and/or service. Feedback must be passed to Manager who will then flag with the management team.
- First point of contact on Account and Case Escalations
- Full ownership of customer renewals and ensuring your accounts are in term.
- Upsell any new products from Union Street portfolio
- Work with Operations to conduct periodic health checks to ensure the customer is receiving the maximum from software and service.
- Ensure customers are always kept up to date with Industry, legislative and Union Street announcements and changes.
- Minimize Churn
- Own customer complaints
- Conduct annual customer satisfaction (CSAT) survey
Apply here
Knowledge:
- Previous experience in Telecoms
- Previous experience as an Account Manager
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