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Excellent training

"Working with Union Street has provided me with an excellent opportunity to develop my career. The company's development programme has helped enormously to improve my professional skills, gain experience and broaden my industry knowledge."

Gareth, Marketing Manager

New and challenging

"I've always had a passion for software and IT. Working at Union Street gives me the opportunity to broaden my knowledge and work with some really interesting new technologies."

Maurice, Devops Engineer

Enjoyable and rewarding

"Since joining the company, everyone has been extremely helpful and welcoming making me feel part of the team instantly. The product training and support I have been given has been amazing."

Lauren, Customer Success Manager

Opportunities

"In 2006 Union Street had 10 staff. Today we sit at well over 100 and counting. Being part of a business this size means greater opportunities to develop progress, and try new things in a way that's not always possible in larger companies."

James, Operations Manager

Progress

Whether you’re a graduate, an apprentice, or an experienced professional, we will help you to broaden your skills and progress your career.

Learn

Our people are our greatest assets, which is why we continually invest in the training and development of our staff.

Together

Whatever your background, if you have the tenacity and drive to succeed, we will help you to build your career.

Maurice Baar
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Union Street’s teams work in a really collaborative way and there’s a good culture of cooperation from staff at every level. Whenever I needed to know anything there was always someone available to ask and, in my role, I got to work closely with some really knowledgeable people. The training I received through Union Street’s training courses was invaluable, as was the mentoring I received. It really put everything in perspective and taught me most of what I know about the telecoms industry.

Because Union Street’s a company that’s growing quickly, there have always been lots of opportunities to progress. Most of the skills you learn are transferable between departments so it’s easy to side step into new areas of the business. If you have enough ambition there’s always a new role for you. It’s really about where you want to go and how far you want to take it.
Lauren Knight
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One of the things I really love about Union Street are the people I get to work with and I don’t just mean in the company itself. As an Account Manager, I regularly visit our partners to help them get the most out of our software by providing help, advice and information on the new features it has to offer. The feedback I take back from our partners is really encouraging and crucial to guiding the onward development of our products and support services.

The company has a really friendly atmosphere so it’s easy for everyone to get to know everyone else. The people here are very helpful and willing to give a hand when you’re in need, both in and out of work. We regularly organise events and meals that people from all areas of the company join in with.
Michelle Turner
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Since joining Union Street I’ve performed numerous roles across the business, all of which have provided fantastic opportunities to learn and develop my skills. Although my roles have been varied, they’ve all focused on helping our partners and making their lives easier which is something I love to do.

As Head of Service Management, I now provide additional care for partners with complex requirements. My team and I provide a friendly point of contact for partners and ensure they enjoy the best possible experience with the company. Alongside my work, I’m currently studying for a qualification in customer experience which I will use to drive further improvements to the service Union Street provides.
Gareth Pritchard
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Working with Union Street has provided me with an excellent opportunity to develop my career. The company's professional development programme has helped enormously to improve my professional skills, gain experience and broaden my industry knowledge. Union Street keeps me challenged whilst encouraging and enabling me to develop as a professional.

One of the best things about working in the communications industry is that nothing stays the same for long. There's always something new to learn which keeps things interesting and frequent changes ensure plenty of fresh opportunities. Everyone's really approachable, supportive, and always happy to help when you need a hand.

Careers In Telecoms Billing

A range of opportunities and benefits are available at Union Street

Flexible hours

Subject to working the company’s core hours, Union Street provides flexible start and finish times allowing you to choose the hours that best suit you.

Paid training

We provide paid training on our solutions, and for other vocational training where appropriate. An extra twelve days per year of training on new technologies is provided for our software developers.

Optional benefits

Optional benefits include Kiddi Vouchers, optional health care, cash back on certain medical expenses, death in service, and critical illness cover.

Apprenticeships

We’ve had tremendous success in training apprentices and enabling their career progression, reflecting our commitment to giving staff opportunities to progress.

Our Workplace

Our people are at the core of our success which is why we work hard to foster a culture of collaboration and community within the organisation.

Union Street

Our home in central Richmond, where all the magic happens! If you're not based near here, opportunities for working remotely might still be available.

Development

Our developers are the life blood of our business, developing innovative solutions that have made our software the most popular of its type in the telecoms channel and indispensable to our clients.

Tech support

Union Street prides itself on delivering market leading service and support. Our support team are provided with training and guidance to help them provide our clients with a first rate service.

Training and consultancy

Our training and consultancy team are experts in telecoms billing and provide comprehensive training on our solutions for all our staff and clients.

Sales and marketing

Our award winning sales and marketing team regularly network with clients and attend industry events.

Bureau service

Because not all our clients have the time to manage our solutions themselves, we provide a bureau service where our expert billing managers provide remote assistance with running and maintaining our solutions.

Award winning

By working together we've been able to create innovative software that has made a real impact in our market and, in the process, we have won numerous industry awards in recognition of our efforts.

Work hard, play hard

It's not all about the 9 to 5. At Union Street we are proud of the family atmosphere we have created in the workplace and hope that while you're with us you'll build lifelong friendships with your colleagues

Our business, our people

We are a company where people can grow their careers. Where people are proud to work and be part of an award winning business that values its employees. The secret to our success has been our people, by attracting, training, investing in and retaining the best people in the industry, we have continued to grow. Here’s a little bit about what makes them tick.

Golfers
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Golfers
Radio 2 listeners
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Radio 2 listeners
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Top Gear fans
Apprentice Finalists
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Apprentice Finalists
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Trekkies

Current vacancies

If you’re interested in exploring career opportunities with Union Street, why not take a look at our current vacancies which are listed below. We welcome interest from anyone who feels they have the skills and knowledge to work with us, particularly if they have experience of working in the communications or ICT industries. So, if none of our current vacancies suit your skill set, just send your CV with a covering letter explaining the type of role you’re looking for and why you want to come and work with us here

Union Street is an equal opportunities employer, and we positively encourage applications from all eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status or pregnancy or maternity.

We aim to ensure that all applicants are provided with the same opportunities during the recruitment process, and, to that end, we strive to comply with the duties placed upon us to make reasonable adjustments as prescribed by the Equality Act 2010. Should you have a disability or long-term health condition and require a particular adjustment to be made to allow you to fully participate in the recruitment process, please ensure you let me know. All applications will be treated in the strictest confidence. For details of our statement of fair processing, please refer to our privacy policy.

 

Privacy notice

Union Street collects and acts as the data controller for information submitted by you via email. It will be shared with appropriate Union Street staff, used to contact you in connection with recruitment and, if successful, your employment at Union Street. The information will not be used for purposes other than those described. Should you object to how this data is processed, you maintain the right to object to the Information Commissioners Office (ICO).

Software Support Team Leader

16th August 22 by Union Street

Software Support Team Leader

37.5 Hours per week

Home Based (occasional travel) OR Office based (Richmond)

£30,000 – £35,000

Professional & Personal Skills
  • Strong problem-solving skills and a good understanding of web-based software, technologies, systems, and processes.
  • Ability to take ownership of escalations and act as an escalation point for customers, team members, and internal stakeholders.
  • Experience working with SQL Server Management Studio (SSMS).
  • Ability and desire to learn and develop new skills and technologies.
  • Proven experience working in a support environment, including telephony-based customer service experience.
  • Excellent communication skills and ability to engage with people possessing various degrees of technical understanding.
  • Self-motivated and driven, with the ability to multitask and respond well under pressure.
  • Ability to manage time and prioritise work effectively.
  • Commitment to service improvement with a customer focused attitude.

Desirable criteria

  • Knowledge of ITIL or ITIL Foundation qualification.
    • Incident Management.
    • Request Fulfilment.
    • Problem Management.
    • Change Management.
    • Event Management
  • Knowledge of Microsoft technologies e.g.:
    • Azure.
    • MS SQL.
    • Active Directory.
  • Experience with logic monitor or similar monitoring software.
  • Knowledge of how programming languages work
  • Understanding of the telecommunications industry would be a distinct advantage.
About the role

The Software Support Team Leader should be an experienced customer-focused individual who will be responsible for supervising, leading, and inspiring a team of support engineers to deliver an exceptional customer service experience.

What we're looking for:
  • Lead and mentor of a team of software support engineers, providing:
    • Assistance with technical queries and investigations.
    • Management and prioritisation the team’s workload.
    • Identification of training needs within team, coordinating or delivering appropriate training.
    • Monitoring of teams KPIs and delivery of departmental objectives.
    • An escalation point within the team for ongoing issues
    • Identifying and collating teams’ technical issues and working with Problem and Development teams to find solutions
    • Coordination and leadership of daily team sessions to review productivity and share business news
    • Regular 1-2-1’s with team members with support of Support Manager
    • Representation of your team at departmental management meetings
  • Investigate, troubleshoot and diagnose technical issues with our software platforms
  • Database interrogation through use of SQL Server Management Studio (SSMS) to understand data discrepancies and provide workaround for incidents via data fixes
  • Prioritise and manage team’s open support cases and ensure all cases are kept up to date with progress in accordance with customer SLAs
  • Identify trends in repeat support cases and raise problems to Problem Management team to proactively reduce avoidable incidents
  • Accountable for utilising monitoring software to identifying major infrastructure incidents via monitoring software
  • Contribute towards the maintenance of the company’s internal support documentation and knowledge base
  • Provide training and advice to customers and junior team members via phone, email, ticketing platform and collaboration software
  • Able to communicate technical information in a clear and understandable manner to both technical and non-technical audiences
  • Monitor cases to ensure senior staff are informed about issues before they escalate
  • Willing to learn how to support new technologies and products as they are developed and released
  • Contribution towards team Key Performance indicator (KPIs) and objectives
  • Preserve information security, report security breaches, in line with the Information Security Policy, and to act in accordance with the requirements of the Information Security Management System
  • Implement and adhere to all aspects of Union Streets Total Metering and Billing Systems (TMBS)
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Automation QA Engineer

03rd August 22 by Union Street

Automation QA Engineer

37.5 Hours per week

Home based, with some travel to the Richmond/London area for meetings

£25,000 – £30,000 p.a. DOE

Professional & Personal Skills
  • Proven experience as an Automation QA Engineer
  • ISTQB Certified
  • Strong experience in Automation using Selenium Webdriver with Java
  • Strong experience in creating test automation frameworks from scratch
  • Strong experience in programming concepts and BDD using Cucumber
  • Strong Experience in a CI/CD environment
  • Experience in working with Atlassian suite of products and TestRail
  • Experience in building a CI environment ensuring the automation framework fits into development pipeline using Jenkins
  • Design and implement functional test scripts that ensure coverage of both expected and unexpected behaviour
  • Thorough working knowledge of structured test methodologies and processes
  • Experience writing SQL queries at an intermediate level, using Windows Services, IIS etc.
  • Working knowledge of testing windows desktop, web, and Client-Server applications
  • Good understanding of complex business systems
  • Ability to adhere to coding standards, ‘best practice’ methods and company procedures
  • Excellent; Communication skills, Logical and analytical thinking with great attention to detail and dedication to quality code.
  • Flexible, Enthusiastic, and willing to go the extra mile. Happy to embrace change.
  • Ability and drive to pull out all the stops to achieve tight deadlines.
  • Proactive and self-motivated – the ability to work unsupervised. great organizational, time management and planning skills.
  • Capable of generating and implementing new ideas and learning from experiences.

Desirable criteria

  • Experience of Billing or Provisioning Software would be seen as an advantage
  • Active in testing communities and happy to share thoughts and views on new technologies
About the role

The key aim on this role is to ensure all software produced by Union Street is fully tested throughout the development lifecycle. The QA Engineer will be involved in all areas of testing, required to produce high quality software, from test planning through to test execution, and reporting.

What we're looking for:
  • Analysing business requirements to ensure clear understanding product use to design, implement and execute high quality test cases.
  • When required create, document, and demonstrate solutions which may include, flowcharts, layouts, diagrams, charts, code comments and clear code.
  • Ensuring quality is maintained throughout the software development lifecycle in its entirety while delivering solutions on-time and on-budget.
  • Assist with analysing and resolving technical and application problems.
  • Collaborate and assist, Management, Product Owners, technical authorities, other engineers, and customers to discuss technical aspects of the system to ensure delivery of robust, scalable solutions.
  • Utilising excellent communication skills to raise issues to teams swiftly, and of a quality to ensure fixes are promptly resolved.
  • Actively passionate about discovery and self-learning of new technology, methods, and relevant industry trends and sharing these with the team.
  • Active participation in agile activities
  • Preserve information security, report security breaches, in line with the Information Security Policy, and to act in accordance with the requirements of the Information Security Management System
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Software Support Engineer

17th June 22 by Union Street

Software Support Engineer

37.5 Hours per week

Home or Office based (Surrey)

£25,000 – £30,000 p.a. DOE

Professional & Personal Skills
  • Strong problem-solving skills and a good understanding of desktop and web-based software, technologies, systems, and processes
  • Experience working with SQL Server Management Studio (SSMS)
  • Proven experience working in a support environment, including telephony-based customer service experience
  • Strong communication skills and ability to engage with people possessing various degrees of technical understanding
  • Self-motivated and driven, with the ability to multitask and respond well under pressure
  • Ability to manage time and prioritise work effectively
  • Commitment to service improvement with a customer focused attitude

Desirable criteria

  • Knowledge of ITIL or ITIL Foundation qualification.
  • Knowledge of Microsoft technologies – Azure / SQL / Active Directory
  • Familiarity with programming in Delphi, C#, .NET, HTML
  • Familiarity with ebXML architecture
  • Familiarity with SQL Server Reporting Services (SSRS)
  • Experience in using MS Visual Studio
  • An understanding of the telecommunications industry would be a distinct advantage
About the role

Working as part of a busy and dynamic support team, the role will require you to provide technical support for our industry leading billing software platforms via our Service Now case management platform.

What we're looking for:
  • Able to investigate, troubleshoot and diagnose technical issues with our web and desktop software platforms
  • Database interrogation through use of SQL Server Management Studio (SSMS) to understand data discrepancies and provide workarounds for problems via data fixes
  • Deliver an exceptional customer service experience by ensuring that cases are responded to in a professional manner and in accordance with customer SLAs
  • Prioritise and manage personal cases ensuring clients are kept up to date with progress in all instances
  • Conduct root cause investigations to identify software problems feeding vital information to our Problem Management team
  • Identify and highlight trends in repeat support cases to proactively reduce avoidable incidents and propose enhancements to avoid repeat
  • Utilise monitoring software to identify infrastructure incidents that could lead to service impacting incidents
  • Analyse system and software log files to diagnose causes of software problems
  • Contribute towards the maintenance of the company’s internal support documentation and knowledge base
  • Provide training and advice to customers and junior team members via phone, email, ticketing platform and collaboration software
  • Able to communicate technical information in a clear and understandable manner to both technical and non-technical audiences
  • Monitor cases to ensure senior staff are informed about issues before they escalate
  • Willing to learn how to support new technologies and products as they are developed and released
  • Contribution towards team Key Performance indicator (KPIs) and objectives
  • Preserve information security, report security breaches, in line with the Information Security Policy, and to act in accordance with the requirements of the Information Security Billing Management System
  • Implement and adhere to all aspects of Union Streets Total Metering and Billing Systems (TMBS) regulations
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Telemarketer

16th June 22 by Union Street

New Business Coordinator/ Lead Generator

37.5 hours per week

Home-based + office max once per week

£24,000 – £30,000 + Commission (OTE £20,000 uncapped)

Professional & Personal Skills
  • Ideally, we’d love it if you worked in a similar sector and role, but what is more important to us is that you have worked in (and enjoyed) appointment setting/Telemarketing before. You get phrases such as ‘pipeline’, ‘targets’, ‘talk-time’ and ‘KPIs’
  • You’ve nailed it when it comes to communication; we mean things like your ability to ‘identify customer needs’, hear what’s not being said, active listening and your ability to talk to absolutely anyone
  • Solid demonstrable working knowledge of Microsoft Office packages, or fully adept at picking it up quickly
  • You’re self-sufficient, thrive with autonomy and you dislike being micro-managed
  • You are comfortable in a fast-paced, high-growth, sales environment. No shrinking violets need apply
  • For you to have an amazing ability of showcasing the business benefits of selling Union Street services (or moving existing services to Union Street) to business owners and senior executives
  • An obsessive ‘Go Get Can Do’ ‘Hunter’ attitude towards sales.

Technical Skills Required

  • Excellent presentation and communication skills
  • Proactive approach to lead and new business generation
  • Strong organisational and administration skills
  • Ability to work well within a team
  • Understanding of Saas applications. (Software as a Service)
About the role

The role will be centered around proactive lead generation and appointment setting activities, both from within our group of 6000+ partners and those external. Utilising the telephone, email marketing and social media your objective is to ensuring a high level of quality new business leads are fed into the New Business Sales Team.

What we're looking for:
  • First and foremost, you’ll be living and breathing the Union Street philosophy of ‘excellence in customer service’ and providing a best-in-class service to existing and new partners
  • Identify suitable prospective partners from existing data sources, social media, websites, and industry press
  • Provide outboard calls to CEO and Director level staff introducing Union Street and its award-winning billing platforms
  • Respond to inboard calls from prospective and existing partners
  • Reignite sales opportunities from previous partner engagements
  • Chase outstanding paperwork, existing proposals, and contracts on behalf of the New Business Sales Team
  • Update, manage and produce reports using the Union Street Dynamics CRM
  • Delivering value proposition at CEO and Director level
  • Maintaining Microsoft Dynamics CRM system with all activity, information, and updates
  • Ensure all call stats and KPI’s are met
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We are award winning, here are some of our recognitions

SPECIALIST VENDOR 2019

Specialist Vendor 2019

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Channel Sales Team of the Year

Winner_2020

Customer Focus Awards

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