Careers In Telecoms Billing

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Current vacancies

If you’re interested in exploring career opportunities with Union Street, why not take a look at our current vacancies which are listed below. We welcome interest from anyone who feels they have the skills and knowledge to work with us, particularly if they have experience of working in the communications or ICT industries. So, if none of our current vacancies suit your skill set, just send your CV with a covering letter explaining the type of role you’re looking for and why you want to come and work with us, to employ.me@unionstreet.co.uk.

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Senior Billing Analyst - Bureau Team

08th October 20 by Union Street

Union Street Technologies is the UK’s leading provider of telecoms billing, provisioning, and customer management solutions to service providers operating in the communications, data, and IT sectors.

Our Bureau Billing Service was introduced to our customers in 2012 as a cost effective solution, reducing the workload freeing staff to assert themselves in their original roles. We now support well over 200 customers and this area of the business which only continues to thrive.

This is an exciting time to join our growing company. An opportunity has become available within Bureau Team for experienced Senior Billing Analyst who has direct experience with our aBILLity software.Currently, this position is available remotely and is a permanent Full-time role.

Please send your CV along with your salary expectations directly to Bernice Martens – HR manager, bernice.martens@unionstreet.co.uk.

Professional & Personal Skills

Flexible attitude, ability to perform under pressure
Ability to interpret written and spoken requirements
Ability to work well within a team
Excellent communication skills
Excellent customer service skills, experience preferred
Excellent punctuality and time management
IT literate with experience of Microsoft Office products
Technical or software qualifications would be advantageous to this role
Advanced telecoms knowledge
Experienced in billing large customers
Time management skills as multiply bill runs have to be done in a prioritised order and simultaneously
Ability to meet deadlines

Main Job Purpose

Senior Bureau Billing Analyst is responsible for ensuring that all Bureau Billing customers receive the most accurate and timely billing possible in accordance with the requirements of the contract. The role is also responsible for ensuring that ‘Metering and Billing’ best-practice is implemented and adhered to, and that our accreditation is kept up to date. They will manage their portion of the Bureau bill runs which requires good time management and building a relationship with our users.

Duties are as follows:

Completion of a complex monthly bill run
Maintaining accuracy on bureau internal systems and all related documentation
Resolution of complex billing incidents and requests
Provide a high level of support to team members & the Bureau Team Manager
To take ownership of nominated tasks to ensure a high degree of customer support and satisfaction
To maintain an exceptional customer service experience for all our customers
Take ownership of Bureau team projects
To attend internal training and meetings when required
To preserve information security, report security breaches, in line with the Information security policy and to act in accordance with the requirements of the information security management system
To implement and adhere to all aspects of Union Streets TMBS
To implement and adhere to Union Street best practice