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Excellent training

"Working with Union Street has provided me with an excellent opportunity to develop my career. The company's development programme has helped enormously to improve my professional skills, gain experience and broaden my industry knowledge."

Gareth, Marketing Manager

New and challenging

"I've always had a passion for software and IT. Working at Union Street gives me the opportunity to broaden my knowledge and work with some really interesting new technologies."

Maurice, Devops Engineer

Enjoyable and rewarding

"Since joining the company, everyone has been extremely helpful and welcoming making me feel part of the team instantly. The product training and support I have been given has been amazing."

Lauren, Customer Success Manager

Opportunities

"In 2006 Union Street had 10 staff. Today we sit at well over 100 and counting. Being part of a business this size means greater opportunities to develop progress, and try new things in a way that's not always possible in larger companies."

James, Operations Manager

Progress

Whether you’re a graduate, an apprentice, or an experienced professional, we will help you to broaden your skills and progress your career.

Learn

Our people are our greatest assets, which is why we continually invest in the training and development of our staff.

Together

Whatever your background, if you have the tenacity and drive to succeed, we will help you to build your career.

Maurice Baar
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Union Street’s teams work in a really collaborative way and there’s a good culture of cooperation from staff at every level. Whenever I needed to know anything there was always someone available to ask and, in my role, I got to work closely with some really knowledgeable people. The training I received through Union Street’s training courses was invaluable, as was the mentoring I received. It really put everything in perspective and taught me most of what I know about the telecoms industry.

Because Union Street’s a company that’s growing quickly, there have always been lots of opportunities to progress. Most of the skills you learn are transferable between departments so it’s easy to side step into new areas of the business. If you have enough ambition there’s always a new role for you. It’s really about where you want to go and how far you want to take it.
Lauren Knight
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One of the things I really love about Union Street are the people I get to work with and I don’t just mean in the company itself. As an Account Manager, I regularly visit our partners to help them get the most out of our software by providing help, advice and information on the new features it has to offer. The feedback I take back from our partners is really encouraging and crucial to guiding the onward development of our products and support services.

The company has a really friendly atmosphere so it’s easy for everyone to get to know everyone else. The people here are very helpful and willing to give a hand when you’re in need, both in and out of work. We regularly organise events and meals that people from all areas of the company join in with.
Jonny Rae
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I joined Union Street a few years ago as a member of the sales team. Much has changed in my time at Union Street, both with the company and its products, and in the wider telecoms and IT markets.

That really is one of the best things about working in this industry, nothing stays the same for long. There's always something new to learn which keeps things interesting and frequent changes ensure plenty of fresh opportunities. Our teams are really supportive and always happy to help when you need a hand.
Gareth Pritchard
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Working with Union Street has provided me with an excellent opportunity to develop my career. The company's development programme has helped enormously to improve my professional skills, gain experience and broaden my industry knowledge. Union Street keeps me challenged whilst encouraging and enabling me to develop as a professional.

During my time at Union Street, the company’s management has given me regular constructive feedback on my contribution, whilst supporting me with training to progress my career and professional interests. My efforts have been recognised and rewarded with the expansion of my role and responsibilities and two promotions.

Careers In Telecoms Billing

A range of opportunities and benefits are available at Union Street

Flexible hours

Subject to working the company’s core hours, Union Street provides flexible start and finish times allowing you to choose the hours that best suit you.

Paid training

We provide paid training on our solutions, and for other vocational training where appropriate. An extra twelve days per year of training on new technologies is provided for our software developers.

Optional benefits

Optional benefits include Kiddi Vouchers, optional health care, cash back on certain medical expenses, death in service, and critical illness cover.

Apprenticeships

We’ve had tremendous success in training apprentices and enabling their career progression, reflecting our commitment to giving staff opportunities to progress.

Our Workplace

Our people are at the core of our success which is why we work hard to foster a culture of collaboration and community within the organisation.

Union Street

Our home in central Richmond, where all the magic happens! If you're not based near here, opportunities for working remotely might still be available.

Development

Our developers are the life blood of our business, developing innovative solutions that have made our software the most popular of its type in the telecoms channel and indispensable to our clients.

Tech support

Union Street prides itself on delivering market leading service and support. Our support team are provided with training and guidance to help them provide our clients with a first rate service.

Training and consultancy

Our training and consultancy team are experts in telecoms billing and provide comprehensive training on our solutions for all our staff and clients.

Sales and marketing

Managed by former apprentice contestant, Vincent Disneur, our award winning sales and marketing team regularly network with clients and attend industry events.

Bureau service

Because not all our clients have the time to manage our solutions themselves, we provide a bureau service where our expert billing managers provide remote assistance with running and maintaining our solutions.

Award winning

By working together we've been able to create innovative software that has made a real impact in our market and, in the process, we have won numerous industry awards in recognition of our efforts.

Work hard, play hard

It's not all about the 9 to 5. At Union Street we are proud of the family atmosphere we have created in the workplace and hope that while you're with us you'll build lifelong friendships with your colleagues

Our business, our people

We are a company where people can grow their careers. Where people are proud to work and be part of an award winning business that values its employees. The secret to our success has been our people, by attracting, training, investing in and retaining the best people in the industry, we have continued to grow. Here’s a little bit about what makes them tick.

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Current vacancies

If you’re interested in exploring career opportunities with Union Street, why not take a look at our current vacancies which are listed below. We welcome interest from anyone who feels they have the skills and knowledge to work with us, particularly if they have experience of working in the communications or ICT industries. So, if none of our current vacancies suit your skill set, just send your CV with a covering letter explaining the type of role you’re looking for and why you want to come and work with us, to employ.me@unionstreet.co.uk.

Union Street technologies is an equal opportunities employer and all applications will be treated in the strictest confidence. For details of our statement of fair processing, please refer to our privacy policy.

Privacy notice

Union Street collects and acts as the data controller for information submitted by you via email. It will be shared with appropriate Union Street staff, used to contact you in connection with recruitment and, if successful, your employment at Union Street. The information will not be used for purposes other than those described. Should you object to how this data is processed, you maintain the right to object to the Information Commissioners Office (ICO).

Bureau Billing Analyst

05th May 21 by Union Street

Our Bureau Team is seeking a Billing Analyst to come and join the ever growing team. Out Bureau Team provides a bespoke service to out customers and is one of our largest teams.

This is a permanent Full-time role and will be remotely based with occasional visits to our office as and when required. You will join an experienced team who are nurturing and supportive however previous experience in a similar role is vital for this particular role.

To apply, please send your CV and salary expectations to Bernice.Martens@unionstreet.co.uk

No agencies please.

 

Professional & Personal Skills
  • Flexible attitude, ability to perform under pressure
  • Ability to interpret written and spoken requirements
  • Ability to work well within a team
  • Excellent communication skills
  • Excellent customer service skills, experience preferred
  • Excellent punctuality and time management
  • IT literate with experience of Microsoft Office products
Main Job Purpose

The main job purpose to bill (invoice) all telecoms and IT services on behalf of Union Street’s clients.   All members of the Bureau Billing Team act as an extension of the client’s own billing department, providing invoicing and billing information to the client’s end users and customers.

The Bureau Billing Analyst is responsible for providing billing support to the bureau team they are a member of and completing assigned tasks in an efficient manner, both promptly and accurately.  Accuracy of billing and attention to detail being of the most important requirements of the role

Duties are as follows:
  • Complete daily, weekly & monthly checks and fraud monitoring on customers billing platforms & Creation of new billing periods
  • Completion of a Basic monthly bill run.
  • Maintaining accuracy on bureau internal systems and all related documentation
  • Daily & monthly file imports
  • Resolution of advanced non-commercial call rejects
  • Production of bureau customer reports
  • Resolution of billing incidents and requests
  • Provide a high level of support to team members & The Bureau Team Manager
  • To take ownership of nominated tasks to ensure a high degree of customer support and satisfaction
  • To maintain an exceptional customer service experience for all our customer’s
  • To attend internal training and meetings when required
  • To preserve information security, report security breaches, in line with the Information Security Policy, and to act in accordance with the requirements of the Information Security Management System.
  • To implement and adhere to all aspects of Union Streets TMBS
  • To implement and adhere to Union Street Best practice
Apply here
Knowledge:
  • Technical or software qualifications would be advantageous to this role
  • 2 Years’ experience in a similar role, preferably within Telecoms.
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Service Desk Analysts

05th May 21 by Union Street

Our dedicated Support Team are seeking Service Desk Analysts to come and join them to continue to provide excellent service to our highly valued customers.

These are permanent Full-time positions which will be remotely based at present until a safe return to our offices are initiated and then we will require 1 person to be based at our Richmond office and another at our Chatham office.

Please send you CV directly to bernice.martens@unionstreet.co.uk

No agencies please

Professional & Personal Skills
  • Excellent customer service and communication, and interpersonal skills.
  • Builds strong working relationships with customers and colleagues alike.
  • Very good problem-solving skills. E.g. methodical & logical approach.
  • Willingness and ability to learn new technologies and products.
  • Ability to communicate technical information in a clear and understandable manner to a non-technical audience.
  • A good understanding of web based software, technologies, systems, and processes.
Main Job Purpose

Reporting to the Support Manager the service desk analyst is responsible for acting as the single point of contact for all customer issues relating to Union Streets products and services.

They will be a customer focused individual that strives to always provide an excellent service to customers and colleagues.

Duties are as follows:
  • Customer focussed & proactive mindset.
  • Single point of contact for all customers contacting support. This will primarily be via the following methods:
    • Phones
    • Support Portal
    • Web Chats
  • Friendly, professional, and confident telephone manner.
  • Triage all tickets into support to ensure they are prioritised correctly.
  • Efficient and effective ticket management and resolutions to maintain Key Performance Indicators (KPI’s) & Service Level Agreements (SLA’s).
  • Takes ownership of support tickets in their queue and ensures they are responded to and resolved within SLA.
  • Able to trouble-shoot technical issues and proactively find resolutions.
  • Ability to understand and follow processes for best practice.
  • Support the major incident management and problem management processes. as required.
Apply here
Knowledge:
  • A knowledge of telecoms billing.
  • Knowledge of ITIL or ITIL Foundation qualification.
  • A knowledge of Microsoft technologies – Azure / SQL / Active Directory.

 

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Solution Consultant

11th April 21 by Union Street

Our Head of Sales is looking to recruit a Solution Consultant is come and join our highly experienced and successful sales team. This is a crucial role within the team and a personal development plan will be created, and product specific training will be provided in-house to provide the platform for your success in this role. This is a Full-time role where you will be predominantly home-based, and at customer locations nationally. #This is an exciting opportunity to work with some of the best sales professionals in the Telecoms industry.

For further details and to apply please contact – Bernice Martens, HR Manager at bernice.martens@unionstreet.co.uk

Professional & Personal Skills

The successful candidate will approach work with a pragmatic mind and will have exceptional communication skills both verbally and in written documentation.

  • You’re a great people person who is able to work alone and as part of a team, managing your own time effectively to achieve an end goal.
  • Excellent attention to detail with proven strong project documentation.
  • Excellent communication skills both verbal and written and must be able to modify and tailor communication to the needs and level of understanding of the client.
  • Great understanding of business processes and a logical, commercial approach to problem solving.
  • Your background may be technical or as a “super-user” in a software solution.
  • Experience in assessing customer requirements against a software-based solution. You’ll have a strong understanding of the technical analysis, design, and documentation.
  • Experience within specific industries such as software development, telecoms, and IT/cloud services.
  • Proficiency at using MS Excel, MS Word, MS Teams and other Office 365 productivity applications.
  • Understanding and exposure to software solutions including cloud-based solutions.
  • The ability to build strong business relationships with the customer at all levels of an organisation.
  • Ability to learn quickly and be willing to undertake training for the role and for personal development.
Main Job Purpose

To complete the pre-sales lifecycle of a client project from requirements gathering through to project implementation. You will be working with clients directly and supporting the New Business Sales team members on a technical and functional level. Working with the Union Street suite of channel enablement software, you will understand how to meet a client’s requirement whilst recognising their business process and industry practices.

Duties are as follows:

The tasks of the role are related to the provision of the business software solutions and as such may vary depending on the specific needs of the client and project.

  • Work with clients to understand functional requirements and business processes.
  • Provide technical/functional product support to Union Street Sales Executives during the sales process.
  • Conduct product demonstrations and presentations; remotely, at customer premises, and at events/exhibitions.
  • Produce effective “Statement of Works” documentation to ensure successful transition from pre-sales to implementation.
  • Plan custom configurations and design feature enhancements to meet bespoke requirements.
  • Provide client recommendations on how to improve business efficiencies whilst promoting our solutions.
  • Respond to RFI/RFP documents from high-value B2B clients.
  • Build strong relationships with clients to learn and understand the nature of their business.
  • Clearly communicate project deliverables to Union Street Project Managers and Implementation teams.
  • Keep up with new releases of the software solutions and associated technologies.
  • Develop an understanding of the software capabilities, features, and limitations.
  • Participate in collaboration with other departments such as development, support, and operations.
  • Working at customer premises, at company office locations, and from home.
Apply here
Knowledge:
  • Experience working within a reseller/MSP company in the telecoms IT industry.
  • Experience of using billing systems such as the Union Street aBILLity or Aurora Affinity platforms.
  • Understanding of relational databases and MS SQL.
  • Experience in delivering user workshops and training both one-to-one and in small groups.
  • Experience in using MS Dynamics 365
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Customer Service Managers

11th April 21 by Union Street

Our Head of Customer Success is seeking  experienced Account Managers to come join her flourishing team as Customer Success Managers. Experience in the Telecoms industry is highly beneficial for this role to be truly able to deliver and provide exceptional customer service at the highest level. This is a permanent full-time position and will be based remotely initially however you may be required to attend the office once COVID rules are lifted as and when required.

Now is an exciting time to join UST as we are embarking on a new period of growth throughout the company and opportunities are abundant. For further details and to apply please contact – Bernice Martens, HR Manager at bernice.martens@unionstreet.co.uk

 

Professional & Personal Skills
  • Understanding of ITIL
  • Is client and solution focused and is prepared to go the extra mile to resolve client issues to their satisfaction without compromising budgetary constraints.
  • Has the ability to listen effectively, to diagnose a client’s problem and find an appropriate solution whilst working with the appropriate technical teams to do so.
  • Capable of being highly responsive were required, has a strong sense of urgency and a commitment to follow through.
  • An effective communicator who engages with the business and makes a valuable contribution to its success beyond your own function.
  • Shows a strong interest in the technologies the Company uses and continually develops knowledge of those and new ones for the benefit of the business and its clients.
Main Job Purpose

The main purpose of the role is to become a trusted advisor to our customers and help manage every aspect of the post-signing new client relationship as well as being responsible for developing relationships that promote retention and loyalty.

In addition to their primary function as Customer Success Manager is responsible for developing customer relationships that promote retention and loyalty. The job is to work closely with customers to ensure they are satisfied with the services they receive and to improve upon areas of dissatisfaction.

 

Duties are as follows:
  • Maintain a deep understanding of our products and new event features, to advise customers on how best to succeed based on their specific event needs.
  • Schedule and chair quarterly call with each customer (specific tiers only)
  • Ensure all tiers of customers are aware of your role and value add to their business.
  • Regularly visit customers, take meeting notes, and update Service Improvement Plans (SIP)
  • Provide hourly updates on P1 tickets.
  • Identify and coordinate customer training.
  • Ensuring the most recent contracts and SLAs are held within the service management platform.
  • Ensure customer SLAs are met and if not met are flagged to the appropriate manager.
  • Produce monthly service reports for all customers.
  • Take full ownership of any new customers onboarding allocated to you, to ensure a successful onboarding experience and service level continuation when BAU.
  • Producing and updating SIP
  • Ensure customer feedback is used to improve software and/or service. Feedback must be passed to Manager who will then flag with the management team.
  • First point of contact on Account and Case Escalations
  • Full ownership of customer renewals and ensuring your accounts are in term.
  • Upsell any new products from Union Street portfolio
  • Work with Operations to conduct periodic health checks to ensure the customer is receiving the maximum from software and service.
  • Ensure customers are always kept up to date with Industry, legislative and Union Street announcements and changes.
  • Minimize Churn
  • Own customer complaints
  • Conduct annual customer satisfaction (CSAT) survey
Apply here
Knowledge:
  • Previous experience in Telecoms
  • Previous experience as an Account Manager
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We are award winning, here are some of our recognitions

SPECIALIST VENDOR 2019

Specialist Vendor 2019

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Channel Sales Team of the Year

Winner_2020

Customer Focus Awards

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