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Excellent training

"Working with Union Street has provided me with an excellent opportunity to develop my career. The company's development programme has helped enormously to improve my professional skills, gain experience and broaden my industry knowledge."

Gareth, Marketing Manager

New and challenging

"I've always had a passion for software and IT. Working at Union Street gives me the opportunity to broaden my knowledge and work with some really interesting new technologies."

Maurice, Devops Engineer

Enjoyable and rewarding

"Since joining the company, everyone has been extremely helpful and welcoming making me feel part of the team instantly. The product training and support I have been given has been amazing."

Lauren, Customer Success Manager

Opportunities

"In 2006 Union Street had 10 staff. Today we sit at well over 100 and counting. Being part of a business this size means greater opportunities to develop progress, and try new things in a way that's not always possible in larger companies."

James, Operations Manager

Progress

Whether you’re a graduate, an apprentice, or an experienced professional, we will help you to broaden your skills and progress your career.

Learn

Our people are our greatest assets, which is why we continually invest in the training and development of our staff.

Together

Whatever your background, if you have the tenacity and drive to succeed, we will help you to build your career.

Maurice Baar
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Union Street’s teams work in a really collaborative way and there’s a good culture of cooperation from staff at every level. Whenever I needed to know anything there was always someone available to ask and, in my role, I got to work closely with some really knowledgeable people. The training I received through Union Street’s training courses was invaluable, as was the mentoring I received. It really put everything in perspective and taught me most of what I know about the telecoms industry.

Because Union Street’s a company that’s growing quickly, there have always been lots of opportunities to progress. Most of the skills you learn are transferable between departments so it’s easy to side step into new areas of the business. If you have enough ambition there’s always a new role for you. It’s really about where you want to go and how far you want to take it.
Lauren Knight
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One of the things I really love about Union Street are the people I get to work with and I don’t just mean in the company itself. As an Account Manager, I regularly visit our partners to help them get the most out of our software by providing help, advice and information on the new features it has to offer. The feedback I take back from our partners is really encouraging and crucial to guiding the onward development of our products and support services.

The company has a really friendly atmosphere so it’s easy for everyone to get to know everyone else. The people here are very helpful and willing to give a hand when you’re in need, both in and out of work. We regularly organise events and meals that people from all areas of the company join in with.
Jonny Rae
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I joined Union Street a few years ago as a member of the sales team. Much has changed in my time at Union Street, both with the company and its products, and in the wider telecoms and IT markets.

That really is one of the best things about working in this industry, nothing stays the same for long. There's always something new to learn which keeps things interesting and frequent changes ensure plenty of fresh opportunities. Our teams are really supportive and always happy to help when you need a hand.
Gareth Pritchard
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Working with Union Street has provided me with an excellent opportunity to develop my career. The company's development programme has helped enormously to improve my professional skills, gain experience and broaden my industry knowledge. Union Street keeps me challenged whilst encouraging and enabling me to develop as a professional.

During my time at Union Street, the company’s management has given me regular constructive feedback on my contribution, whilst supporting me with training to progress my career and professional interests. My efforts have been recognised and rewarded with the expansion of my role and responsibilities and two promotions.

Careers In Telecoms Billing

A range of opportunities and benefits are available at Union Street

Flexible hours

Subject to working the company’s core hours, Union Street provides flexible start and finish times allowing you to choose the hours that best suit you.

Paid training

We provide paid training on our solutions, and for other vocational training where appropriate. An extra twelve days per year of training on new technologies is provided for our software developers.

Optional benefits

Optional benefits include Kiddi Vouchers, optional health care, cash back on certain medical expenses, death in service, and critical illness cover.

Apprenticeships

We’ve had tremendous success in training apprentices and enabling their career progression, reflecting our commitment to giving staff opportunities to progress.

Our Workplace

Our people are at the core of our success which is why we work hard to foster a culture of collaboration and community within the organisation.

Union Street

Our home in central Richmond, where all the magic happens! If you're not based near here, opportunities for working remotely might still be available.

Development

Our developers are the life blood of our business, developing innovative solutions that have made our software the most popular of its type in the telecoms channel and indispensable to our clients.

Tech support

Union Street prides itself on delivering market leading service and support. Our support team are provided with training and guidance to help them provide our clients with a first rate service.

Training and consultancy

Our training and consultancy team are experts in telecoms billing and provide comprehensive training on our solutions for all our staff and clients.

Sales and marketing

Managed by former apprentice contestant, Vincent Disneur, our award winning sales and marketing team regularly network with clients and attend industry events.

Bureau service

Because not all our clients have the time to manage our solutions themselves, we provide a bureau service where our expert billing managers provide remote assistance with running and maintaining our solutions.

Award winning

By working together we've been able to create innovative software that has made a real impact in our market and, in the process, we have won numerous industry awards in recognition of our efforts.

Work hard, play hard

It's not all about the 9 to 5. At Union Street we are proud of the family atmosphere we have created in the workplace and hope that while you're with us you'll build lifelong friendships with your colleagues

Our business, our people

We are a company where people can grow their careers. Where people are proud to work and be part of an award winning business that values its employees. The secret to our success has been our people, by attracting, training, investing in and retaining the best people in the industry, we have continued to grow. Here’s a little bit about what makes them tick.

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Current vacancies

If you’re interested in exploring career opportunities with Union Street, why not take a look at our current vacancies which are listed below. We welcome interest from anyone who feels they have the skills and knowledge to work with us, particularly if they have experience of working in the communications or ICT industries. So, if none of our current vacancies suit your skill set, just send your CV with a covering letter explaining the type of role you’re looking for and why you want to come and work with us, to employ.me@unionstreet.co.uk.

Union Street technologies is an equal opportunities employer and all applications will be treated in the strictest confidence. For details of our statement of fair processing, please refer to our privacy policy.

Privacy notice

Union Street collects and acts as the data controller for information submitted by you via email. It will be shared with appropriate Union Street staff, used to contact you in connection with recruitment and, if successful, your employment at Union Street. The information will not be used for purposes other than those described. Should you object to how this data is processed, you maintain the right to object to the Information Commissioners Office (ICO).

Problem Management Engineer

01st July 21 by Union Street

Union Street Technologies is the UK’s leading provider of billing, provisioning, and customer management solutions to resellers operating in the communications, data, and IT sectors. Its award-winning solutions are used extensively throughout the UK and Europe to manage communications and data services including fixed line, cloud, mobile, data and next generation networks.

Our Support Team is seeking a talented 1st Line Support Engineer to come and join the team on a permanent Full-time basis. The role will be temporarily be based remotely due to COVID and then once a safe return is authorised will be based in Richmond.

Professional & Personal Skills

Essential criteria

  • Strong problem-solving skills and a good understanding of web-based software, technologies, systems and processes.
  • Experience working with SQL Server Management Studio (SSMS)
  • Proven experience working in a support environment, including telephony-based customer service experience
  • Strong communication skills and ability to engage with people possessing various degrees of technical understanding
  • Self-motivated and driven, with the ability to multitask and respond well under pressure
  • Ability to manage time and prioritise work effectively
  • A commitment to service improvement with a customer focused attitude
Main Job Purpose

The 1st Line Software Support Engineer should be an experienced customer-focused individual capable of interrogating databases to diagnose issues, documenting and implementing solutions and proposing enhancements to improve the software platform and business processes. You will communicate with customers via telephone, email, collaboration software and our ticketing platform, providing high quality well-articulated responses in accordance with our customer service level agreements (SLAs).

You should expect to be given responsibility early on and will be fully supported by an experienced, friendly and knowledgeable team. You should have an enthusiastic and flexible approach to the role, with the ability to work under your own initiative and as part of a team. This role would suit someone with a background in software support and experience working in a service desk environment who is looking to progress their career with a successful, growing software business.

Duties are as follows:

Key responsibilities / accountabilities

  • Able to investigate, troubleshoot and diagnose technical issues with the aBILLity software platform
  • Database interrogation through use of SQL Server Management Studio (SSMS) to understand data discrepancies and provide workaround for incidents via data fixes
  • Deliver an exceptional customer service experience by ensuring that cases are responded to in a professional manner and in accordance with customer SLAs
  • Prioritise and manage multiple open support cases at any one time ensuring all cases are kept up to date with progress
  • Identify trends in repeat support cases and raise problems to Problem Management team to proactively reduce avoidable incidents
  • Contribute towards the maintenance of the company’s internal support documentation and knowledge base
  • Provide training and advice to customers and junior team members via phone, email, ticketing platform and collaboration software
  • Able to communicate technical information in a clear and understandable manner to a non-technical audience.
  • Monitor cases to ensure senior staff are informed about issues before they escalate
  • Willing to learn how to support new technologies and products as they are developed and released
  • Proportional contribution towards team KPI’s and objectives
  • Preserve information security, report security breaches, in line with the Information Security Policy, and to act in accordance with the requirements of the Information Security Management System.
  • Implement and adhere to all aspects of Union Streets Total Metering and Billing Systems (TMBS)
Apply here
Knowledge:

Desirable criteria

  • Knowledge of ITIL or ITIL Foundation qualification.
  • A knowledge of Microsoft technologies – Azure / SQL / Active Directory.
  • An understanding of the telecommunications industry would be a distinct advantage
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Software Support Engineer

14th May 21 by Union Street

Our award winning Support Team is seeking an experienced Software Support Engineer to come and join them on a permanent Full-time basis. This role will be temporarily based  remotely then at our Chatham office in Kent once a safe return has been authorised.

Working as part of a busy and dynamic customer support team, the role will require you to provide 2nd line technical support for our industry leading billing software platforms. You will investigate, troubleshoot and respond to customer enquiries, faults and change requests from an established client base including some of the UK’s largest telecommunications brands, providing solutions to cases logged on our internal case management platform.

Professional & Personal Skills

Essential Criteria 

  • Experience working with C#, .NET and SQL
  • Proven experience working in a support environment, including telephony-based customer service experience
  • Strong communication skills and ability to engage with people possessing various degrees of technical understanding
  • Self-motivated and driven, with the ability to multitask and respond well under pressure
  • Ability to manage time and prioritise work effectively
Main Job Purpose

The Software Support Engineer should be an experienced customer-focused individual capable of interrogating software code to diagnose issues, documenting and implementing solutions and proposing enhancements to improve the software platform and business processes. You will communicate with customers via telephone, email and collaboration software, providing high quality well-articulated responses in accordance customer service level agreements.

Duties are as follows:
  • Working in C# and the .NET Framework to investigate, troubleshooting and diagnose technical issues with the Affinity software
  • Implementing bug fixes and changes using MS Visual Studio
  • Undertaking change requests and configuration of Affinity software through SQL Server Management Studio (SSMS)
  • Prioritising and managing multiple open support cases at any one time
  • Identifying trends in common support cases and proposing solutions on how to proactively reduce avoidable incidents
  • Delivering an exceptional customer service experience by ensuring that cases are responded to in a professional manner and in accordance with customer SLAs
  • Contributing towards the maintenance of the company’s internal support documentation and knowledge base
  • Providing training and advice to customers and junior team members via phone, email and collaboration software
  • Acting as a primary point of contact for customer support enquiries via phone and email
  • Monitoring cases to ensure senior staff are informed about issues before they escalate
  • Responding to and keeping internal support cases up to date with progress
  • Learning how to support new technologies and solutions as they are developed
  • Working closely with members of the team from 1st through to 3rd line support
  • Proportional contribution towards team KPI’s and objectives
Apply here
Knowledge:

Desirable Criteria 

  • Familiarity with programming in Delphi, JavaScript & HTML
  • Familiarity with ebXML architecture
  • Familiarity with SQL Server Reporting Services (SSRS)
  • A understanding of the telecommunications industry would be a distinct advantage
More
more

1st Line Software Support Engineer

14th May 21 by Union Street

Our award winning Support Team is seeking an experienced 1st Line Software Support Engineer to come and join them on a permanent Full-time basis. The role will temporarily be based remotely then will look to be office based from our Richmond location once a safe office return had been advised.

To apply, please email your current CV and salary expectations to Bernice.Martens@unionstreet.co.uk

No agencies please

Professional & Personal Skills

Essential criteria

  • Strong problem-solving skills and a good understanding of web-based software, technologies, systems and processes.
  • Experience working with SQL Server Management Studio (SSMS)
  • Proven experience working in a support environment, including telephony-based customer service experience
  • Strong communication skills and ability to engage with people possessing various degrees of technical understanding
  • Self-motivated and driven, with the ability to multitask and respond well under pressure
  • Ability to manage time and prioritise work effectively
  • A commitment to service improvement with a customer focused attitude
Main Job Purpose

The 1st Line Software Support Engineer should be an experienced customer-focused individual capable of interrogating databases to diagnose issues, documenting and implementing solutions and proposing enhancements to improve the software platform and business processes. You will communicate with customers via telephone, email, collaboration software and our ticketing platform, providing high quality well-articulated responses in accordance with our customer service level agreements (SLAs).

Duties are as follows:

Key responsibilities / accountabilities

  • Able to investigate, troubleshoot and diagnose technical issues with the aBILLity software platform
  • Database interrogation through use of SQL Server Management Studio (SSMS) to understand data discrepancies and provide workaround for incidents via data fixes
  • Deliver an exceptional customer service experience by ensuring that cases are responded to in a professional manner and in accordance with customer SLAs
  • Prioritise and manage multiple open support cases at any one time ensuring all cases are kept up to date with progress
  • Identify trends in repeat support cases and raise problems to Problem Management team to proactively reduce avoidable incidents
  • Contribute towards the maintenance of the company’s internal support documentation and knowledge base
  • Provide training and advice to customers and junior team members via phone, email, ticketing platform and collaboration software
  • Able to communicate technical information in a clear and understandable manner to a non-technical audience.
  • Monitor cases to ensure senior staff are informed about issues before they escalate
  • Willing to learn how to support new technologies and products as they are developed and released
  • Proportional contribution towards team KPI’s and objectives
  • Preserve information security, report security breaches, in line with the Information Security Policy, and to act in accordance with the requirements of the Information Security Management System.
  • Implement and adhere to all aspects of Union Streets Total Metering and Billing Systems (TMBS)
Apply here
Knowledge:

Desirable criteria

  • Knowledge of ITIL or ITIL Foundation qualification.
  • A knowledge of Microsoft technologies – Azure / SQL / Active Directory.
  • An understanding of the telecommunications industry would be a distinct advantage
More
more

Bureau Billing Analyst

05th May 21 by Union Street

Our Bureau Team is seeking a Billing Analyst to come and join the ever growing team. Out Bureau Team provides a bespoke service to out customers and is one of our largest teams.

This is a permanent Full-time role and will be remotely based with occasional visits to our office as and when required. You will join an experienced team who are nurturing and supportive however previous experience in a similar role is vital for this particular role.

To apply, please send your CV and salary expectations to Bernice.Martens@unionstreet.co.uk

No agencies please.

 

Professional & Personal Skills
  • Flexible attitude, ability to perform under pressure
  • Ability to interpret written and spoken requirements
  • Ability to work well within a team
  • Excellent communication skills
  • Excellent customer service skills, experience preferred
  • Excellent punctuality and time management
  • IT literate with experience of Microsoft Office products
Main Job Purpose

The main job purpose to bill (invoice) all telecoms and IT services on behalf of Union Street’s clients.   All members of the Bureau Billing Team act as an extension of the client’s own billing department, providing invoicing and billing information to the client’s end users and customers.

The Bureau Billing Analyst is responsible for providing billing support to the bureau team they are a member of and completing assigned tasks in an efficient manner, both promptly and accurately.  Accuracy of billing and attention to detail being of the most important requirements of the role

Duties are as follows:
  • Complete daily, weekly & monthly checks and fraud monitoring on customers billing platforms & Creation of new billing periods
  • Completion of a Basic monthly bill run.
  • Maintaining accuracy on bureau internal systems and all related documentation
  • Daily & monthly file imports
  • Resolution of advanced non-commercial call rejects
  • Production of bureau customer reports
  • Resolution of billing incidents and requests
  • Provide a high level of support to team members & The Bureau Team Manager
  • To take ownership of nominated tasks to ensure a high degree of customer support and satisfaction
  • To maintain an exceptional customer service experience for all our customer’s
  • To attend internal training and meetings when required
  • To preserve information security, report security breaches, in line with the Information Security Policy, and to act in accordance with the requirements of the Information Security Management System.
  • To implement and adhere to all aspects of Union Streets TMBS
  • To implement and adhere to Union Street Best practice
Apply here
Knowledge:
  • Technical or software qualifications would be advantageous to this role
  • 2 Years’ experience in a similar role, preferably within Telecoms.
More
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We are award winning, here are some of our recognitions

SPECIALIST VENDOR 2019

Specialist Vendor 2019

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Channel Sales Team of the Year

Winner_2020

Customer Focus Awards

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