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Excellent training

"Working with Union Street has provided me with an excellent opportunity to develop my career. The company's development programme has helped enormously to improve my professional skills, gain experience and broaden my industry knowledge."

Gareth, Marketing Manager

New and challenging

"I've always had a passion for software and IT. Working at Union Street gives me the opportunity to broaden my knowledge and work with some really interesting new technologies."

Maurice, Devops Engineer

Enjoyable and rewarding

"Since joining the company, everyone has been extremely helpful and welcoming making me feel part of the team instantly. The product training and support I have been given has been amazing."

Lauren, Customer Success Manager

Opportunities

"In 2006 Union Street had 10 staff. Today we sit at well over 100 and counting. Being part of a business this size means greater opportunities to develop progress, and try new things in a way that's not always possible in larger companies."

James, Operations Manager

Progress

Whether you’re a graduate, an apprentice, or an experienced professional, we will help you to broaden your skills and progress your career.

Learn

Our people are our greatest assets, which is why we continually invest in the training and development of our staff.

Together

Whatever your background, if you have the tenacity and drive to succeed, we will help you to build your career.

Maurice Baar
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Union Street’s teams work in a really collaborative way and there’s a good culture of cooperation from staff at every level. Whenever I needed to know anything there was always someone available to ask and, in my role, I got to work closely with some really knowledgeable people. The training I received through Union Street’s training courses was invaluable, as was the mentoring I received. It really put everything in perspective and taught me most of what I know about the telecoms industry.

Because Union Street’s a company that’s growing quickly, there have always been lots of opportunities to progress. Most of the skills you learn are transferable between departments so it’s easy to side step into new areas of the business. If you have enough ambition there’s always a new role for you. It’s really about where you want to go and how far you want to take it.
Lauren Knight
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One of the things I really love about Union Street are the people I get to work with and I don’t just mean in the company itself. As an Account Manager, I regularly visit our partners to help them get the most out of our software by providing help, advice and information on the new features it has to offer. The feedback I take back from our partners is really encouraging and crucial to guiding the onward development of our products and support services.

The company has a really friendly atmosphere so it’s easy for everyone to get to know everyone else. The people here are very helpful and willing to give a hand when you’re in need, both in and out of work. We regularly organise events and meals that people from all areas of the company join in with.
Michelle Turner
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Since joining Union Street I’ve performed numerous roles across the business, all of which have provided fantastic opportunities to learn and develop my skills. Although my roles have been varied, they’ve all focused on helping our partners and making their lives easier which is something I love to do.

As Head of Service Management, I now provide additional care for partners with complex requirements. My team and I provide a friendly point of contact for partners and ensure they enjoy the best possible experience with the company. Alongside my work, I’m currently studying for a qualification in customer experience which I will use to drive further improvements to the service Union Street provides.
Gareth Pritchard
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Working with Union Street has provided me with an excellent opportunity to develop my career. The company's professional development programme has helped enormously to improve my professional skills, gain experience and broaden my industry knowledge. Union Street keeps me challenged whilst encouraging and enabling me to develop as a professional.

One of the best things about working in the communications industry is that nothing stays the same for long. There's always something new to learn which keeps things interesting and frequent changes ensure plenty of fresh opportunities. Everyone's really approachable, supportive, and always happy to help when you need a hand.

Careers In Telecoms Billing

A range of opportunities and benefits are available at Union Street

Flexible hours

Subject to working the company’s core hours, Union Street provides flexible start and finish times allowing you to choose the hours that best suit you.

Paid training

We provide paid training on our solutions, and for other vocational training where appropriate. An extra twelve days per year of training on new technologies is provided for our software developers.

Optional benefits

Optional benefits include Kiddi Vouchers, optional health care, cash back on certain medical expenses, death in service, and critical illness cover.

Apprenticeships

We’ve had tremendous success in training apprentices and enabling their career progression, reflecting our commitment to giving staff opportunities to progress.

Our Workplace

Our people are at the core of our success which is why we work hard to foster a culture of collaboration and community within the organisation.

Union Street

Our home in central Richmond, where all the magic happens! If you're not based near here, opportunities for working remotely might still be available.

Development

Our developers are the life blood of our business, developing innovative solutions that have made our software the most popular of its type in the telecoms channel and indispensable to our clients.

Tech support

Union Street prides itself on delivering market leading service and support. Our support team are provided with training and guidance to help them provide our clients with a first rate service.

Training and consultancy

Our training and consultancy team are experts in telecoms billing and provide comprehensive training on our solutions for all our staff and clients.

Sales and marketing

Our award winning sales and marketing team regularly network with clients and attend industry events.

Bureau service

Because not all our clients have the time to manage our solutions themselves, we provide a bureau service where our expert billing managers provide remote assistance with running and maintaining our solutions.

Award winning

By working together we've been able to create innovative software that has made a real impact in our market and, in the process, we have won numerous industry awards in recognition of our efforts.

Work hard, play hard

It's not all about the 9 to 5. At Union Street we are proud of the family atmosphere we have created in the workplace and hope that while you're with us you'll build lifelong friendships with your colleagues

Our business, our people

We are a company where people can grow their careers. Where people are proud to work and be part of an award winning business that values its employees. The secret to our success has been our people, by attracting, training, investing in and retaining the best people in the industry, we have continued to grow. Here’s a little bit about what makes them tick.

Golfers
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Golfers
Radio 2 listeners
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Radio 2 listeners
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Top Gear fans
Apprentice Finalists
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Apprentice Finalists
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Trekkies

Current vacancies

If you’re interested in exploring career opportunities with Union Street, why not take a look at our current vacancies which are listed below. We welcome interest from anyone who feels they have the skills and knowledge to work with us, particularly if they have experience of working in the communications or ICT industries. So, if none of our current vacancies suit your skill set, just send your CV with a covering letter explaining the type of role you’re looking for and why you want to come and work with us here

Union Street is an equal opportunities employer, and we positively encourage applications from all eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status or pregnancy or maternity.

We aim to ensure that all applicants are provided with the same opportunities during the recruitment process, and, to that end, we strive to comply with the duties placed upon us to make reasonable adjustments as prescribed by the Equality Act 2010. Should you have a disability or long-term health condition and require a particular adjustment to be made to allow you to fully participate in the recruitment process, please ensure you let me know. All applications will be treated in the strictest confidence. For details of our statement of fair processing, please refer to our privacy policy.

 

Privacy notice

Union Street collects and acts as the data controller for information submitted by you via email. It will be shared with appropriate Union Street staff, used to contact you in connection with recruitment and, if successful, your employment at Union Street. The information will not be used for purposes other than those described. Should you object to how this data is processed, you maintain the right to object to the Information Commissioners Office (ICO).

QA Manager - Testing

29th June 22 by Union Street

QA Manager – Testing

Home based + Face to face meetings in London will be required several times a year

37.5 Hours per week

Up to £65,000 p.a. DOE

Professional & Personal Skills
  • Proven experience in managing QA testing team
  • Excellent attention to detail with dedication to quality code
  • Flexible, Enthusiastic, and willing to go the extra mile. Happy to embrace change
  • Ability and drive to pull out all the stops to achieve tight deadlines
  • Proactive and self-motivated – the ability to work unsupervised. great organizational, time management and planning skills
  • Capable of generating and implementing new ideas and learning from experiences
  • Excellent analytical, problem solving and debugging skills
  • Excellent communication skills written and verbal, with the ability to talk to and present to a range of audiences; sometimes acting as a translator between parties
  • Ability to work under pressure on multiple projects within your project timeframes
  • Understanding of the Agile approach and Scrum methodology, with an appreciation of quality control, change management and release process

The successful candidate will have experience in the following key areas:

  • Proven experience as a QA Manager at a software company
  • Working with automation tools such as Cucumber, Selenium (or similar), be familiar with Azure and use of Atlassian suite of products
  • Technical background and experience in test strategy
  • Good working knowledge of web-based systems and systems integration
About the role

The QA Manager is responsible for day-to-day planning, leading, organizing, and motivating the QA testing team. Taking ownership of QA testing teams’ output to ensure delivery of exceptional business value and quality.

What we're looking for:

Working with the Development Department Manager to define, implement and manage a well-defined QA testing process and champion ongoing process improvement initiatives to implement best practice throughout the department.

Ensure requirements provided from the Product and Development teams meets agreed criteria which should include scope, schedule, finance, risk, and quality to allow QA team to deliver exceptional solutions.

Prepare and distribute progress reports; manage risks and issues; correct deviations from plans; and performance, presenting strategy and progress to board.

Promote empowerment of the team, ensure that each team member is fully engaged in their projects and making a meaningful contribution, and encourage a sustainable pace with high levels of quality.

Work with Development Department  Manager to define and deliver team objectives

Work closely with Development Department Manager, Development team lead (Scrum master) Tech Authority and QA teams to unite the all the development departments to ensure consistent quality in all areas. This would include but not limited to environments, DBs,

Developing the test strategy for a cloud-based billing and provisioning platform. This includes but not limited both manual and automation testing.

  • Oversee the full testing lifecycle
  • Reviewing and writing test plans and scheduling QA activities
  • Advocate for QA best practices across project delivery
  • Keeping abreast of current trends in Industry and software development to create a culture of continued improvement
  • Preserve information security, report security breaches, in line with the Information Security Policy, and to act in accordance with the requirements of the Information Security Management System
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Bureau Billing Analyst

21st June 22 by Union Street

Bureau Billing Analyst

Home-based with very occasional travel to the Surrey office

37.5 hours per week

£24,000 – £30,000 p.a. DOE

Professional & Personal Skills
  • Demonstrable experience in a Customer Service / customer-facing role
  • Demonstrable strong numerical skills
  • Knowledge of the Telecommunications industry is beneficial, but not essential
  • Experience with Microsoft Office products (e.g., Word, Excel, PowerPoint, Project, Visio)
  • High degree of attention to detail
  • Excellent verbal and written communication skills
  • Excellent punctuality and time management
  • Ability to work under pressure and meet tight deadlines
  • Ability to interpret written and spoken requirements
  • Ability to work well within a team
  • Ability to perform under pressure
  • Ability to manage priorities while working on several tasks simultaneously
  • Ability to interact professionally with a diverse group, customers, colleagues, and managers
  • Flexible approach and positive attitude
About the role

The main job purpose is to bill (invoice) all telecoms and IT services on behalf of Union Street’s clients. All members of the Bureau Billing Team act as an extension of the client’s own billing department, providing invoicing and billing information to the client’s end-users and customers.

What we're looking for:
  • Complete daily, weekly & monthly checks and fraud monitoring on customers billing platforms & Creation / management of billing periods
  • Provide a first-class bureau billing service to our customers, assisting them with aBILLity software related queries via phone and email
  • Advise customers on potential areas of loss and suggest remedies to increase margin and profitability
  • Provide a support to other team members when required
  • Mintain a high degree of customer service for all queries and adhere to all service management principles
  • Ownership of nominated Bureau customers, ensuring a high degree of customer satisfaction
  • Respond within the documented SLA’s to enquiries from clients and help them resolve their software problems
  • Log and own problems encountered directly or reported by the customer to the support team
  • Support users in the use of our bespoke aBILLity software by providing necessary training and advice for the customer
  • Implement and adhere to all aspects of Union Streets TMBS
  • Implement and adhere to Union Street Best practices regarding billing practices
  • Information Security Policy, and to act in accordance with the requirements of the Information Security Management System
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Software Support Team Leader

17th June 22 by Union Street

Software Support Team Leader

37.5 Hours per week

Home Based (occasional travel) OR Office based (Richmond)

£30,000 – £35,000

Professional & Personal Skills
  • Strong problem-solving skills and a good understanding of web-based software, technologies, systems, and processes.
  • Ability to take ownership of escalations and act as an escalation point for customers, team members, and internal stakeholders.
  • Experience working with SQL Server Management Studio (SSMS).
  • Ability and desire to learn and develop new skills and technologies.
  • Proven experience working in a support environment, including telephony-based customer service experience.
  • Excellent communication skills and ability to engage with people possessing various degrees of technical understanding.
  • Self-motivated and driven, with the ability to multitask and respond well under pressure.
  • Ability to manage time and prioritise work effectively.
  • Commitment to service improvement with a customer focused attitude.

Desirable criteria

  • Knowledge of ITIL or ITIL Foundation qualification.
    • Incident Management.
    • Request Fulfilment.
    • Problem Management.
    • Change Management.
    • Event Management
  • Knowledge of Microsoft technologies E.g.
    • Azure.
    • MS SQL.
    • Active Directory.
  • Experience with logic monitor or similar monitoring software.
  • Knowledge of how programming languages work
  • Understanding of the telecommunications industry would be a distinct advantage.
About the role

The Software Support Team Leader should be an experienced customer-focused individual who will be responsible for supervising, leading, and inspiring a team of support engineers to deliver an exceptional customer service experience.

What we're looking for:
  • Lead and mentor of a team of software support engineers, providing:
    • Assistance with technical queries and investigations.
    • Management and prioritisation the team’s workload.
    • Identification of training needs within team, coordinating or delivering appropriate training.
    • Monitoring of teams KPIs and delivery of departmental objectives.
    • An escalation point within the team for ongoing issues
    • Identifying and collating teams’ technical issues and working with Problem and Development teams to find solutions
    • Coordination and leadership of daily team sessions to review productivity and share business news
    • Regular 1-2-1’s with team members with support of Support Manager
    • Representation of your team at departmental management meetings
  • Investigate, troubleshoot and diagnose technical issues with our software platforms
  • Database interrogation through use of SQL Server Management Studio (SSMS) to understand data discrepancies and provide workaround for incidents via data fixes
  • Prioritise and manage team’s open support cases and ensure all cases are kept up to date with progress in accordance with customer SLAs
  • Identify trends in repeat support cases and raise problems to Problem Management team to proactively reduce avoidable incidents
  • Accountable for utilising monitoring software to identifying major infrastructure incidents via monitoring software
  • Contribute towards the maintenance of the company’s internal support documentation and knowledge base
  • Provide training and advice to customers and junior team members via phone, email, ticketing platform and collaboration software
  • Able to communicate technical information in a clear and understandable manner to both technical and non-technical audiences
  • Monitor cases to ensure senior staff are informed about issues before they escalate
  • Willing to learn how to support new technologies and products as they are developed and released
  • Contribution towards team Key Performance indicator (KPIs) and objectives
  • Preserve information security, report security breaches, in line with the Information Security Policy, and to act in accordance with the requirements of the Information Security Management System
  • Implement and adhere to all aspects of Union Streets Total Metering and Billing Systems (TMBS)
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Software Support Engineer

17th June 22 by Union Street

Software Support Engineer

37.5 Hours per week

Home or Office based (Surrey)

£25,000 – £30,000 p.a. DOE

Professional & Personal Skills
  • Strong problem-solving skills and a good understanding of desktop and web-based software, technologies, systems, and processes
  • Experience working with SQL Server Management Studio (SSMS)
  • Proven experience working in a support environment, including telephony-based customer service experience
  • Strong communication skills and ability to engage with people possessing various degrees of technical understanding
  • Self-motivated and driven, with the ability to multitask and respond well under pressure
  • Ability to manage time and prioritise work effectively
  • Commitment to service improvement with a customer focused attitude

Desirable criteria

  • Knowledge of ITIL or ITIL Foundation qualification.
  • Knowledge of Microsoft technologies – Azure / SQL / Active Directory
  • Familiarity with programming in Delphi, C#, .NET, HTML
  • Familiarity with ebXML architecture
  • Familiarity with SQL Server Reporting Services (SSRS)
  • Experience in using MS Visual Studio
  • An understanding of the telecommunications industry would be a distinct advantage
About the role

Working as part of a busy and dynamic support team, the role will require you to provide technical support for our industry leading billing software platforms via our Service Now case management platform.

What we're looking for:
  • Able to investigate, troubleshoot and diagnose technical issues with our web and desktop software platforms
  • Database interrogation through use of SQL Server Management Studio (SSMS) to understand data discrepancies and provide workarounds for problems via data fixes
  • Deliver an exceptional customer service experience by ensuring that cases are responded to in a professional manner and in accordance with customer SLAs
  • Prioritise and manage personal cases ensuring clients are kept up to date with progress in all instances
  • Conduct root cause investigations to identify software problems feeding vital information to our Problem Management team
  • Identify and highlight trends in repeat support cases to proactively reduce avoidable incidents and propose enhancements to avoid repeat
  • Utilise monitoring software to identify infrastructure incidents that could lead to service impacting incidents
  • Analyse system and software log files to diagnose causes of software problems
  • Contribute towards the maintenance of the company’s internal support documentation and knowledge base
  • Provide training and advice to customers and junior team members via phone, email, ticketing platform and collaboration software
  • Able to communicate technical information in a clear and understandable manner to both technical and non-technical audiences
  • Monitor cases to ensure senior staff are informed about issues before they escalate
  • Willing to learn how to support new technologies and products as they are developed and released
  • Contribution towards team Key Performance indicator (KPIs) and objectives
  • Preserve information security, report security breaches, in line with the Information Security Policy, and to act in accordance with the requirements of the Information Security Billing Management System
  • Implement and adhere to all aspects of Union Streets Total Metering and Billing Systems (TMBS) regulations
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CXT Engineer

17th June 22 by Union Street

CXT Engineer

37.5 Hours per week

Remote with customer site visits

£35,000 – £40,000 p.a. DOE 

About the role

The role is focused on providing the next level support which will include process improvements and best practise on billing, the focus will be on supporting the customer and not just the products.  CXT engineers will also be expected to provide data migration, configuration, and on-boarding to new customers.

What we're looking for:
  • Provide customer support in the form of telephone, email and remote dial in within an ITIL framework for software applications and products developed by Union Street Technologies.
  • Provide the best billing and provisioning support to customers via remote training, on-site training, knowledgebase videos and live chat promptly and effectively.
  • Implementation of new Union Street billing and WLR3 systems for new customers in accordance with Union Street guidelines.
  • Migration of existing customer database into the Union Street billing platform, parallel bill run and testing to ensure a good level of accuracy against the existing platform.
  • Provide general consultancy on all aspects of Union Streets products.
  • Provide support during customers initial bill run(s).
  • Provide hand holding support for new customers as they become familiar with the Union Street products.
  • Maintain the highest level of customer service for all support queries and adhere to service management principles.
  • Act as the main point of contact for phone, email and live chat enquiries and requests from staff or customers.
  • Receiving, logging, and managing calls via telephone and email.
  • Ensure cases are resolved within the relevant SLA target.
  • Monitoring the status and progress of cases assigned to the CXT Group.
  • Escalating the process as necessary per established escalation policies.
  • Raise cases where required in Service Desk.
  • Detection of possible problems and the notification of such to Union Street billing support and the problem team.
  • Participation in audit activities related to the Request, Incident and Change Management process.
  • Contribute to and drive forward all Service Improvement Initiatives.
  • Provide assistance to other areas of Support when required.
  • Work with other departments to enhance and develop Union Streets products and services.  This could take form as idea sharing, functional ‘front end’ testing or taking part in focus groups.
  • Preserve information security, report security breaches, in line with the Information Security Policy and to act in accordance with the requirements of the Information Security Management System.
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Professional Services Engineer

17th June 22 by Union Street

Professional Services Engineer

37.5 Hours per week

Remote with occasional travel to the Surrey office

£40,000 – £42,500 p.a. DOE

 

Professional & Personal Skills
  • Good knowledge of the SQL database language
  • Strong communication skills and be able to effectively communicate with people at various degrees of technical understanding within the organisation
  • Understanding of good customer service and be able to communicate with customers effectively to determine customer requirements and manage expectations
  • Ability to communicate with customers effectively to give feedback and progress on current implementations
  • Ability to communicate with customers effectively to give an overview/basic training of new modules configured within their systems
  • Self-motivated and driven, with the ability to multitask and cope with a busy and varied work load
  • Broad skill set in the MS Office Product set
  • Ability to manage time effectively

Technical Skills  

  • Good understanding of Union Street products
  • Process driven
  • Full understanding of Change management
  • Understanding and efficiency in collaboration, open communication and reaching across functional borders
  • Background in the telecommunications sector is desirable but not essential.
  • Previous knowledge of data migration activities
About the role

Due to sustained growth, an opportunity has arisen to work as part of a busy Professional Services team for Union Street, an industry leading billing software business which boasts well known telecommunication brands as loyal customers.

What we're looking for:
  • Creation of hand over documentation and training requirements for the customer and Union Street internal departments
  • Rolling out and configuring new aBILLIty & Affinity modules into existing customer’s systems
  • Update customers databases in accordance with bespoke requests from the customer
  • Work with the Professional Services team to continually improve the data migration process
  • Preserve information security, report security breaches, in line with the Information Security Policy, and to act in accordance with the requirements of the Information Security Management System

Migration tasks for new and existing projects will include:

Configuring new instances of Union Street’s systems aBILLity and Affinity for use by new customers.  This will include setting up blank systems and migrating the customer’s existing data into the new system:

  • Analysis of customer source systems and process
  • Understand, capture and perform data migration / conversion requirements including data cleansing and de-duplication from customer platforms
  • Run Customer Data Migration workshops
  • Management of data migration tools / applications and liaise with Union Street development and architecture teams to ensure continued enhancement of these tools
  • Review and report migration results
  • Assist customers in reviewing migrated / converted data. Provide input and guidance to the implementation Project Manager as appropriate for project planning purposes
  • Pro-actively identify and address issues that can delay the project and pre agreed delivery dates
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New Business Executive

16th June 22 by Union Street

New Business Executive 

37.5 hours per week

Home/Office (Surrey)/Customer Site

£36,000 – £44,000 p.a. DOE + Commission (OTC £90,000+ uncapped) + Car allowance

2 vacancies available

Professional & Personal Skills
  • Ideally, we’d love it if you worked in a similar sector and role, but what is more important to us is that you have worked in (and enjoyed) sales before. You get phrases such as ‘pipeline’, ‘targets’ and ‘KPIs’
  • You’ve nailed it when it comes to communication; we mean things like your ability to ‘read a room’, hear what’s not being said, active listening and your ability to talk to absolutely anyone
  • Solid demonstrable working knowledge of Microsoft Office packages, or fully adept at picking it up quickly
  • Self-sufficient, thrive with autonomy and you dislike being micro-managed
  • Comfortable in a fast-paced, high-growth, sales environment. No shrinking violets need apply
  • Amazing ability of showcasing the business benefits of selling Union Street services (or moving existing services to Union Street) to business owners and senior executives
  • Obsessive ‘Go Get Can Do’ ‘Hunter’ attitude towards sales
About the role

As a New Business Executive, you will plan and carry out proactive sales activities to win new accounts/partners for the company, ensuring a high level of quality new business is won, maximising revenue and profitability of each opportunity.

What we're looking for:
  • First and foremost, you’ll be living and breathing the Union Street philosophy of ‘excellence in customer service’ and providing a best-in-class service to existing and new partners
  • Scoping out new opportunities for growth
  • Obsessively driving your sales pipeline to a successful close
  • Identifying trends in the wider market through regular scanning of the sector and competitor analysis that can translate into commercial opportunities
  • Carrying out pre-meeting due diligence checks
  • Delivering value proposition at CEO and Director level
  • Maintaining Microsoft Dynamics CRM system with all activity, information, and updates
  • Fully immersing yourself as a team player in this team and the wider Union Street team, and this means helping others when required and you might be asked to help with ad-hoc things from time to time, such as projects or work-related ‘stuff’
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New Business Coordinator/ Lead Generator

16th June 22 by Union Street

New Business Coordinator/ Lead Generator

37.5 hours per week

Home-based + office max once per week

£24,000 – £30,000 + Commission (OTE £20,000 uncapped)

Professional & Personal Skills
  • Ideally, we’d love it if you worked in a similar sector and role, but what is more important to us is that you have worked in (and enjoyed) appointment setting/Telemarketing before. You get phrases such as ‘pipeline’, ‘targets’, ‘talk-time’ and ‘KPIs’
  • You’ve nailed it when it comes to communication; we mean things like your ability to ‘identify customer needs’, hear what’s not being said, active listening and your ability to talk to absolutely anyone
  • Solid demonstrable working knowledge of Microsoft Office packages, or fully adept at picking it up quickly
  • You’re self-sufficient, thrive with autonomy and you dislike being micro-managed
  • You are comfortable in a fast-paced, high-growth, sales environment. No shrinking violets need apply
  • For you to have an amazing ability of showcasing the business benefits of selling Union Street services (or moving existing services to Union Street) to business owners and senior executives
  • An obsessive ‘Go Get Can Do’ ‘Hunter’ attitude towards sales.

Technical Skills Required

  • Excellent presentation and communication skills
  • Proactive approach to lead and new business generation
  • Strong organisational and administration skills
  • Ability to work well within a team
  • Understanding of Saas applications. (Software as a Service)
About the role

The role will be centered around proactive lead generation and appointment setting activities, both from within our group of 6000+ partners and those external. Utilising the telephone, email marketing and social media your objective is to ensuring a high level of quality new business leads are fed into the New Business Sales Team.

What we're looking for:
  • First and foremost, you’ll be living and breathing the Union Street philosophy of ‘excellence in customer service’ and providing a best-in-class service to existing and new partners
  • Identify suitable prospective partners from existing data sources, social media, websites, and industry press
  • Provide outboard calls to CEO and Director level staff introducing Union Street and its award-winning billing platforms
  • Respond to inboard calls from prospective and existing partners
  • Reignite sales opportunities from previous partner engagements
  • Chase outstanding paperwork, existing proposals, and contracts on behalf of the New Business Sales Team
  • Update, manage and produce reports using the Union Street Dynamics CRM
  • Delivering value proposition at CEO and Director level
  • Maintaining Microsoft Dynamics CRM system with all activity, information, and updates
  • Ensure all call stats and KPI’s are met
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Account Manager

16th June 22 by Union Street

Account Manager

Full time, 37.5 hours

Home/Office (Surrey)/Customer Site, Home-based with travel

Salary: £30,000 – £40,000 p.a. DOE + Commission

3 positions available 

Professional & Personal Skills
  • Experience of working with either the aBILLity and/or Affinity billing platforms
  • Experience of working in billing, IT and/or telecoms
  • Excellent interpersonal, numeracy, literacy, and communication skills
  • Excellent organisational and time management skills
  • Optimistic and positive attitude when engaging with partners and colleagues
  • Proven ability to multitask and prioritise under pressure
  • Self-starter
  • Good listening skills
  • Accuracy and attention to detail

Technical Skills Required

  • Detailed knowledge of Union Street’s products and good industry knowledge
  • Excellent presentation and demonstration skills
  • Proactive approach to business generation
  • Strong negotiation skills
  • Strong organisational skills
  • Ability to work well within a team
  • Basic working knowledge of contracts, terms and conditions and the ability to negotiate standard and non-standard terms and conditions
  • Ability to understand and interpret complex information and requirements
  • Willingness to travel
About the role

The Account Manager will plan and carry out proactive revenue-generating activities to maintain long-term account relationships, introduce new products and services, and to win new accounts for the company. Ensuring a high level of quality new business is won, maximising the revenue and profitability of each account.

What we're looking for:
  • Managing allocated partner accounts to increase revenue streams, improve relationships and the sale of Union Street products and services
  • Ensure that all service level agreements are achieved
  • Developing relationships with key decision makes and senior contacts within allocated partner accounts
  • Attending, implementing, and demonstrating strategies and techniques as delivered during team training and individual coaching sessions
  • Identifying partner customer service issues and escalating them to the relevant person/department according to Union Street guidelines
  • Ensure that allocated partner accounts are kept appraised of the company’s services and product developments, identifying, and promoting those of most relevance
  • Meet and exceed targets as set by the Sales Director
  • Provide regular and accurate reports on pipeline and opportunities
  • Promoting and demonstrating Union Street products and services to prospective new partners
  • Updating and maintaining Union Street’s customer relationship management database, recording all activities to ensure accuracy of records
  • Taking responsibility for professional development through industry research, attending industry, events and conferences, and product training provided by the company
  • Developing a comprehensive knowledge of the company’s products and services and how they are deployed in the wider industry
  • Working with other departments and suppliers to ensure compliance and high levels of service are maintained
  • Carry out other reasonable tasks as required by the business
  • Preserve information security, report security breaches, in line with the Information Security Policy, and to act in accordance with the requirements of the Information Security Management System
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Junior Developer

04th April 22 by Union Street

Junior Developer – 2 positions

Full time, 37.5 hours

Home based

£40,000 per annum DOE

Professional & Personal Skills

Demonstrable experience in an IT technical role in a Windows Active Directory environment, ideally with balanced elements of Infrastructure, Support and Development.

  • Good working knowledge of:
    • C#, JavaScript in the.NET Framework
    • SQL, ability to write functions and stored procedures
    • Angular, Cordova, XCode, Android, and iOS app deployment
    • Windows including Administration (Server and Client Operating Systems)
    • Internet Information Services (IIS)
    • Authentication
    • Virtual Machines
About the role

Working as part of a busy and dynamic Wisdom team, the role will be to maintain and develop the Wisdom software, our award-winning Electronic Document and Record Management System (EDRMS). You will develop the system from tickets and assist the support team to investigate, troubleshoot and respond to issues with the software as well as deal with customer enquiries customer enquiries, faults and change requests from the established client base, who include central and local government and housing associations.

Download the Job Description for more detailed information about the role

What we're looking for:
  • Analyse and develop the Wisdom code base
  • Upgrade and update existing application software used by the development team
  • Working with C#, JavaScript and SQL in the.NET Framework to investigate issues, analyse and develop with the Wisdom software
  • Working with Angular, Cordova to investigate issues, analyse and develop with the Wisdom software
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Infrastructure and Software Support Engineer

15th March 22 by Union Street

  • Full time, 37.5 hours
  • Home based with travel to offices required across the UK
  • £45,000 DOE

To apply for this vacancy, click here: Careers at Union Street Technologies (smartrecruiters.com)

Professional & Personal Skills

Demonstrable experience in an IT technical role in a Windows Active Directory environment, ideally with balanced elements of Infrastructure, Support and Development.

  • Good working knowledge of:
    • Windows including Administration (Server and Client Operating Systems)
    • Internet Information Services (IIS)
    • Active Directory Domains
    • Authentication
    • Virtual Machines
    • Networking
About the role

Working as part of the Wisdom team, you will initially be updating and migrating several applications on the existing infrastructure to a new location. Once complete, the role expands to one of all-round technical assistance: as well as maintaining the infrastructure you will be required to provide 2nd line technical support for “Wisdom”, our award-winning Electronic Document and Record Management System (EDRMS).

Download the Job Description for more detailed information about the role

What we're looking for:
  • Migrating the existing infrastructure from its current to a new location
  • Upgrade and update existing application software used by the development team
  • Working with C#, JavaScript, and SQL in the .NET Framework to investigate, troubleshooting and diagnose technical issues with the Wisdom software
  • Undertaking change requests and configuration of Wisdom software and database through SQL Server Management Studio (SSMS)
  • Identifying trends in common support cases and proposing solutions on how to proactively reduce avoidable incidents

 

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Customer Software Support Engineer

14th March 22 by Union Street

  • Full time, 37.5 hours
  • Home based
  • £30,000 per annum DOE

To apply for this vacancy, click here: Careers at Union Street Technologies (smartrecruiters.com)

Professional & Personal Skills

Demonstrable experience in an IT technical role in a Windows Active Directory environment, ideally with balanced elements of Infrastructure, Support and Development.

Good working knowledge of:

  • Windows including Administration (Server and Client Operating Systems)
  • Internet Information Services (IIS)
  • Authentication
  • Virtual Machines
About the role

Working as part of the Wisdom team, the role will be to maintain the infrastructure and require you to provide 2nd line technical support for Wisdom, our award-winning Electronic Document and Record Management System (EDRMS).

Download the Job Description for more detailed information about the role

What we're looking for:

When assisting the support team, you will investigate, troubleshoot, and respond to customer enquiries, faults and change requests from an established customer base including local government and housing associations, providing solutions to cases logged on our internal case management platform. This role may be dedicated to a specific customer, should the need arise.

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We are award winning, here are some of our recognitions

SPECIALIST VENDOR 2019

Specialist Vendor 2019

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Channel Sales Team of the Year

Winner_2020

Customer Focus Awards

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