Excellent training

"Working with Union Street has provided me with an excellent opportunity to develop my career. The company's development programme has helped enormously to improve my professional skills, gain experience and broaden my industry knowledge."

Gareth Pritchard, Marketing Manager

New and challenging

"I've always had a passion for software and IT. Working at Union Street gives me the opportunity to broaden my knowledge and work with some really interesting new technologies."

Maurice, Devops Engineer

Enjoyable and rewarding

"Since joining the company, everyone has been extremely helpful and welcoming making me feel part of the team instantly. The product training and support I have been given has been amazing."

Lauren, Account Manager


"In 2006 Union Street had 10 staff. Today we sit at 95 and counting. Being part of a business this size means greater opportunities to develop progress, and try new things in a way that's not always possible in larger companies."

James Wilson, Support Team Leader


Whether you’re a graduate, an apprentice, or an experienced professional, we will help you to broaden your skills and progress your career.


Our people are our greatest assets, which is why we continually invest in the training and development of our staff.


Whatever your background, if you have the tenacity and drive to succeed, we will help you to build your career.

Maurice Baar
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Union Street’s teams work in a really collaborative way and there’s a good culture of cooperation from staff at every level. Whenever I needed to know anything there was always someone available to ask and, in my role, I got to work closely with some really knowledgeable people. The training I received through Union Street’s training courses was invaluable, as was the mentoring I received. It really put everything in perspective and taught me most of what I know about the telecoms industry.

Because Union Street’s a company that’s growing quickly, there have always been lots of opportunities to progress. Most of the skills you learn are transferable between departments so it’s easy to side step into new areas of the business. If you have enough ambition there’s always a new role for you. It’s really about where you want to go and how far you want to take it.
Lauren Knight
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One of the things I really love about Union Street are the people I get to work with and I don’t just mean in the company itself. As an Account Manager, I regularly visit our partners to help them get the most out of our software by providing help, advice and information on the new features it has to offer. The feedback I take back from our partners is really encouraging and crucial to guiding the onward development of our products and support services.

The company has a really friendly atmosphere so it’s easy for everyone to get to know everyone else. The people here are very helpful and willing to give a hand when you’re in need, both in and out of work. We regularly organise events and meals that people from all areas of the company join in with.
Jonny Rae
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I joined Union Street a few years ago as a member of the sales team. Much has changed in my time at Union Street, both with the company and its products, and in the wider telecoms and IT markets.

That really is one of the best things about working in this industry, nothing stays the same for long. There's always something new to learn which keeps things interesting and frequent changes ensure plenty of fresh opportunities. Our teams are really supportive and always happy to help when you need a hand.
Gareth Pritchard
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Working with Union Street has provided me with an excellent opportunity to develop my career. The company's development programme has helped enormously to improve my professional skills, gain experience and broaden my industry knowledge. Union Street keeps me challenged whilst encouraging and enabling me to develop as a professional.

During my time at Union Street, the company’s management has given me regular constructive feedback on my contribution, whilst supporting me with training to progress my career and professional interests. My efforts have been recognised and rewarded with the expansion of my role and responsibilities and two promotions.

Working with us

A range of opportunities and benefits are available at Union Street

Flexible hours

Subject to working the company’s core hours, Union Street provides flexible start and finish times allowing you to choose the hours that best suit you.

Paid training

We provide paid training on our solutions, and for other vocational training where appropriate. An extra twelve days per year of training on new technologies is provided for our software developers.

Optional benefits

Optional benefits include Kiddi Vouchers, optional health care, cash back on certain medical expenses, death in service, and critical illness cover.


We’ve had tremendous success in training apprentices and enabling their career progression, reflecting our commitment to giving staff opportunities to progress.

Our Workplace

Our people are at the core of our success which is why we work hard to foster a culture of collaboration and community within the organisation.

Union Street

Our home in central Richmond, where all the magic happens! If you're not based near here, opportunities for working remotely might still be available.


Our developers are the life blood of our business, developing innovative solutions that have made our software the most popular of its type in the telecoms channel and indispensable to our clients.

Tech support

Union Street prides itself on delivering market leading service and support. Our support team are provided with training and guidance to help them provide our clients with a first rate service.

Training and consultancy

Our training and consultancy team are experts in telecoms billing and provide comprehensive training on our solutions for all our staff and clients.

Sales and marketing

Managed by former apprentice contestant, Vincent Disneur, our award winning sales and marketing team regularly network with clients and attend industry events.

Bureau service

Because not all our clients have the time to manage our solutions themselves, we provide a bureau service where our expert billing managers provide remote assistance with running and maintaining our solutions.

Award winning

By working together we've been able to create innovative software that has made a real impact in our market and, in the process, we have won numerous industry awards in recognition of our efforts.

Work hard, play hard

It's not all about the 9 to 5. At Union Street we are proud of the family atmosphere we have created in the workplace and hope that while you're with us you'll build lifelong friendships with your colleagues

Our business, our people

We are a company where people can grow their careers. Where people are proud to work and be part of an award winning business that values its employees. The secret to our success has been our people, by attracting, training, investing in and retaining the best people in the industry, we have continued to grow. Here’s a little bit about what makes them tick.

Radio 2 listeners
Radio 2 listeners
Top Gear fans
Top Gear fans
Apprentice Finalists
Apprentice Finalists

Current vacancies

If you’re interested in exploring career opportunities with Union Street, why not take a look at our current vacancies which are listed below. We welcome interest from anyone who feels they have the skills and knowledge to work with us, particularly if they have experience of working in the communications or ICT industries. So, if none of our current vacancies suit your skill set, just send your CV with a covering letter explaining the type of role you’re looking for and why you want to come and work with us, to employ.me@unionstreet.co.uk.

Union Street technologies is an equal opportunities employer and all applications will be treated in the strictest confidence. For details of our statement of fair processing, please refer to our privacy policy.

Privacy notice

Union Street collects and acts as the data controller for information submitted by you via email. It will be shared with appropriate Union Street staff, used to contact you in connection with recruitment and, if successful, your employment at Union Street. The information will not be used for purposes other than those described. Should you object to how this data is processed, you maintain the right to object to the Information Commissioners Office (ICO).

Product Owner

02nd March 20 by Union Street

Are you a gifted Product Owner ready to take the next step?

Have you got the talent to reimagine the award winning, flagship products of a UK market leader?

Do you want to work for a company looking to double in size within the next 3 years?

Union Street Technologies are looking to recruit a gifted, accomplished individual to embark on projects ranging from exciting new ventures to rebooting our award winning, flagship products.

High quality user and customer experience is integral to Union Street’s solutions. We lead the market through innovation, continually investing millions of pounds of annual revenues back into the research and development of our products.

Situated at the heart of Richmond-upon-Thames with its cosmopolitan shops and eateries, Union Street’s modern offices host an established SME with a pioneering, start-up feel.

Professional & Personal Skills

You will need:

  • excellent communication skills, with the ability to talk to and present to a range of audiences; sometimes acting as a translator between parties;
  • the ability to motivate others and lead change;
  • the ability to work under pressure on multiple projects within your project timeframes;
  • a passion for creating solutions with a positive attitude to change;
  • a thorough understanding of the Agile approach and Scrum methodology;
  • an appreciation of quality control and the change management process.
Main Job Purpose

As Product Owner you will be an advocate for significant change and impact, making a substantial difference to the success of a company and the satisfaction of its employees.

Duties are as follows:

A day in the life of a Product Owner:

  • communicating with internal stakeholders to develop a distinct product vision and strategy
  • working in a fast-paced environment with rapid and regular software releases
  • producing and managing coherent Road Maps that can be used to plan and assess the impact of change
  • presenting proposed solutions to stakeholders and clients;
  • understanding user needs, goals and establishing Context of Use
  • participating in wireframing and storyboarding user task flows
  • ensuring backlog and individual projects are estimated to an appropriate level of accuracy by the scrum teams;
  • product development through identification of requirements and specifications, providing insights into product improvement
  • working alongside User Experience Architects to ensuring the standard of UX is consistent and maintained throughout our entire line of products and services
  • disseminating product ‘know-how’ to other company departments;
  • ensuring user stories and acceptance criteria are complete and up to the standard expected
  • researching new market opportunities and regulations
  • monitoring our products/services to ensure high levels of quality
  • keeping abreast of product management best practices; Agile and Scrum methodologies, in particular
  • attending trade shows and industry forums
  • To preserve information security, report security breaches, in line with the Information Security Policy, and to act in accordance with the requirements of the Information Security Management System.
Apply here

The successful candidate will have experience in at least one of these key areas:

  • 3 years as a Product Owner or Business Analyst
  • Expert knowledge of telecoms billing or provisioning

Billing Analyst - Bureau Team

02nd March 20 by Union Street

Union Street Technologies is the UK’s leading provider of telecoms billing, provisioning, and customer management solutions to service providers operating in the communications, data, and IT sectors.

Our Bureau Billing Service was introduced to our customers in 2012 as a cost effective solution, reducing the workload freeing staff to assert themselves in their original roles. We now support well over 200 customers and this area of the business which only continues to thrive.

An exciting opportunity has become available within Bureau Team for an experienced Billing Analyst.This position will be based at our Head Office in the stunning surroundings of Richmond-upon-Thames with a close proximity to both overground and underground train services.

Professional & Personal Skills
  • Flexible attitude, ability to perform under pressure
  • Ability to interpret written and spoken requirements
  • Ability to work well within a team
  • Excellent communication skills
  • Excellent customer service skills, experience preferred
  • Excellent punctuality
  • Time management skills as multiply bill runs have to be done in a prioritised order and simultaneously
  • Ability to meet deadlines
Main Job Purpose

The Bureau Billing Analyst is responsible for ensuring that all Bureau Billing customers receive the most accurate and timely billing possible in accordance with the requirements of the contract. The role is also responsible for ensuring that ‘Metering and Billing’ best-practice is implemented and adhered to, and that our accreditation is kept up to date.

Duties are as follows:
  • Completion of a complex monthly bill run
  • Maintaining accuracy on bureau internal systems and all related documentation
  • Resolution of complex billing incidents and requests
  • Provide a high level of support to team members & the Bureau Team Manager
  • To take ownership of nominated tasks to ensure a high degree of customer support and satisfaction
  • To maintain an exceptional customer service experience for all our customers
  • Take ownership of Bureau team projects
  • To attend internal training and meetings when required
  • To preserve information security, report security breaches, in line with the Information security policy and to act in accordance with the requirements of the information security management system
  • To implement and adhere to all aspects of Union Streets TMBS
  • To implement and adhere to Union Street best practice
Apply here
  • IT literate with experience of Microsoft Office products
  • Technical or software qualifications would be advantageous to this role
  • Advanced telecoms knowledge
  • Experienced in billing large customers



Support Manager

10th February 20 by Union Street

Our Service Desk and Incident Management teams are pivotal the success of our business with the high level of technical support and customer service they provide. We are looking for an experienced and energetic Support Manager to come take charge of our teams and lead them on to greater success. This is Full-time role based in the stunning surroundings of Richmond, Surrey where our Head Office is located.

Professional & Personal Skills
  • At least 2 years’ management experience
  • At least 2 years’ experience working within a ITIL Support Team
  • Exceptional communication, leadership, team building, and people management skills
  • Experience with Microsoft Office products (e.g., Word, Excel, PowerPoint, Project, Visio)
  • Flexibility for UK travel
Main Job Purpose

The main purpose of the role is to make sure the Service Desk and Incident Management teams provides a good level of technical support and high level of customer service within the ITIL framework for software applications and products developed by Union Street Technologies Ltd.


Duties are as follows:
  • Manage the Service Desk and Incident Management team activities, including the Team Leaders
  • Act as a further escalation point for the Team Leaders
  • Responsible and accountable for all complaints logged relating to the Support department
  • Ensure the complaints process is adhered to and complaint is closed within service management platform
  • Take on a wider customer service role
  • Report to senior managers on any issue that could significantly impact the business
  • Take overall responsibility for request fulfilment
  • Ensure the Service Desk and Incident Management Team follow the incident, problem and change process
  • Ensuring that staffing and skill levels are maintained throughout operational hours by managing shift staffing schedules, etc
  • Acting as an escalation point where difficult or controversial calls are received from all areas of Support
  • Producing statistics and management reports
  • Arranging staff training and awareness sessions
  • Liaising with senior management
  • Liaising with change management
  • Liaising with problem management
  • To ensure Requests and Incidents are resolved within the relevant SLA target
  • Performing briefings to Support staff on changes or deployments that may affect volumes
  • Keep Incident Management and Service Desk up to date with the general product road map
  • Assisting Analysts in providing first line support when workloads are high, or where additional experience is required.
  • Coordinate inter-process changes with other process owners and the Service Improvement Manager
  • Within Support provide process ownership through design, implementation and continuous improvement activities in the process life cycle
  • Take a leading role in implementing improvements to the Service Now portal
  • To preserve information security, report security breaches, in line with the Information Security Policy, and to act in accordance with the requirements of the Information Security Management System.

Management Responsibilities

  • Responsible for day to day staff management
  • Identifies resources needed and assigns individual responsibilities
  • Responsible for providing senior management with monthly reports
  • Staff appraisals and objective setting, HR activities as required, regular staff one-to-ones, staff training and mentoring.


Apply here

Previous experience in a similar role, particularly in the Telecoms industry would be highly regarded.


We are award winning, here are some of our recognitions



Independent Software Vendor 2018


Channel Marketing Campaign of the Year 2017


Best Billing Platform Winner 2016

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