Union Street Technologies is the UK’s leading provider of telecoms billing, provisioning, and customer management solutions to service providers operating in the communications, data, and IT sectors.

An exciting opportunity has become available for an experienced Project Co-ordinator within our dedicated Projects team. You will based at our Head Office in the delightful surroundings of Richmond, Surrey.

Professional & Personal Skills

Essential Skills

• Excellent verbal and written communication skills.
• Excellent people skills.
• Flexible, Enthusiastic and willing to go the extra mile.
• Happy to embrace changes and new technology
• Good Microsoft skills (Word/Excel/Outlook).
• Proactive and self motivated – the ability to work unsupervised.
• Exceptional organisational, time management and planning skills.
• Attention to detail.
• Capable of generating and implementing new ideas and learning from experiences.

Desirable Skills

• Telecoms or IT provisioning
• Previous experience of creating project plans

Duties are as follows:

• To manage the delivery and implementation of work orders/requests and Projects, within project timescales.
• Work with project staff for project planning, To create Project Plans for all projects.
• To ensure effective communication updates are regularly provided to all customers, this includes, Welcome calls to new projects. Providing weekly updates to customers – Status, outstanding, overdue items, project time scales
• Keep Union Street systems up to date.
• Internal updates to Sales and Management
• Respond to customer communication with a agreed timeframe
• To work effectively as part of the Project Team, and to ensure good working relationships with other Departments within Union Street.
• To gain a good knowledge and understanding of the Union Street Product Portfolio.
• To gain an understanding of Software Development Processes (ie Jira/Confluence/Sprints).
• To preserve information security, report security breaches, in line with the Information Security Policy, and to act in accordance with the requirements of the Information Security Management System.
• Adhere to and create when necessary, department policies and procedures.

Knowledge:

• At least two years customer services within a business environment.
• At least two years’ experience of communicating with customers – both written and verbal.
• At least two years’ experience of co-ordinating work which includes multiple elements to meet a pre-set deadline (order processing, provisioning or similar)
• At least two years’ experience of managing customer expectations and where necessary, deliver undesirable news in a positive and constructive manner.

Are you a gifted Product Owner ready to take the next step?

Have you got the talent to reimagine the award winning, flagship products of a UK market leader?

Do you want to work for a company looking to double in size within the next 3 years?

Union Street Technologies are looking to recruit a gifted, accomplished individual to embark on projects ranging from exciting new ventures to rebooting our award winning, flagship products.

High quality user and customer experience is integral to Union Street’s solutions. We lead the market through innovation, continually investing millions of pounds of annual revenues back into the research and development of our products.

Situated at the heart of Richmond-upon-Thames with its cosmopolitan shops and eateries, Union Street’s modern offices host an established SME with a pioneering, start-up feel.

Professional & Personal Skills

You will need:

• excellent communication skills, with the ability to talk to and present to a range of audiences; sometimes acting as a translator between parties;
• the ability to motivate others and lead change;
• the ability to work under pressure on multiple projects within your project timeframes;
• a passion for creating solutions with a positive attitude to change;
• a thorough understanding of the Agile approach and Scrum methodology;
• an appreciation of quality control and the change management process.

Duties are as follows:

A day in the life of a Product Owner:

• communicating with internal stakeholders to develop a distinct product vision and strategy
• working in a fast-paced environment with rapid and regular software releases
• producing and managing coherent Road Maps that can be used to plan and assess the impact of change
• presenting proposed solutions to stakeholders and clients;
• understanding user needs, goals and establishing Context of Use
• participating in wireframing and storyboarding user task flows
• ensuring backlog and individual projects are estimated to an appropriate level of accuracy by the scrum teams;
• product development through identification of requirements and specifications, providing insights into product improvement
• working alongside User Experience Architects to ensuring the standard of UX is consistent and maintained throughout our entire line of products and services
• disseminating product ‘know-how’ to other company departments;
• ensuring user stories and acceptance criteria are complete and up to the standard expected
• researching new market opportunities and regulations
• monitoring our products/services to ensure high levels of quality
• keeping abreast of product management best practices; Agile and Scrum methodologies, in particular
• attending trade shows and industry forums
• To preserve information security, report security breaches, in line with the Information Security Policy, and to act in accordance with the requirements of the Information Security Management System.

Knowledge:

The successful candidate will have experience in at least one of these key areas:

• 3 years as a Product Owner or Business Analyst
• Expert knowledge of telecoms billing or provisioning

Union Street Technologies is the UK’s leading provider of telecoms billing, provisioning, and customer management solutions to service providers operating in the communications, data, and IT sectors.

Our Bureau Billing Service was introduced to our customers in 2012 as a cost effective solution, reducing the workload freeing staff to assert themselves in their original roles. We now support well over 200 customers and this area of the business which only continues to thrive.

An exciting opportunity has become available within Bureau Team for an experienced Billing Analyst.This position will be based at our Head Office in the stunning surroundings of Richmond-upon-Thames with a close proximity to both overground and underground train services.

Professional & Personal Skills

• Flexible attitude, ability to perform under pressure
• Ability to interpret written and spoken requirements
• Ability to work well within a team
• Excellent communication skills
• Excellent customer service skills, experience preferred
• Excellent punctuality
• Time management skills as multiply bill runs have to be done in a prioritised order and simultaneously
• Ability to meet deadlines

Duties are as follows:

• Completion of a complex monthly bill run
• Maintaining accuracy on bureau internal systems and all related documentation
• Resolution of complex billing incidents and requests
• Provide a high level of support to team members & the Bureau Team Manager
• To take ownership of nominated tasks to ensure a high degree of customer support and satisfaction
• To maintain an exceptional customer service experience for all our customers
• Take ownership of Bureau team projects
• To attend internal training and meetings when required
• To preserve information security, report security breaches, in line with the Information security policy and to act in accordance with the requirements of the information security management system
• To implement and adhere to all aspects of Union Streets TMBS
• To implement and adhere to Union Street best practice

Knowledge:

• IT literate with experience of Microsoft Office products
• Technical or software qualifications would be advantageous to this role
• Advanced telecoms knowledge
• Experienced in billing large customers

Due to recent growth and exciting emerging commercial opportunities, we are looking to recruit a talented, accomplished individual to embark on projects ranging from exciting new ventures to reimagining our award winning, flagship products. An experienced QA Manager is required for our Development team in our Head Office here in the picturesque surroundings of Richmond, Surrey.

Professional & Personal Skills

You will need:

• Excellent analytical, problem solving and debugging skills
• excellent communication skills, with the ability to talk to and present to a range of audiences; sometimes acting as a translator between parties;
• the ability to work under pressure on multiple projects within your project timeframes;

Duties are as follows:

• Developing the test strategy for a cloud-based billing and provisioning platform
• Oversee the full testing lifecycle
• Reviewing and writing test plans and scheduling QA activities
• Providing test reports and presenting strategy and progress to board
• Advocate for QA best practices across project delivery

Knowledge:

• 5 years as a QA Manager at a software company
• Working with automation tools such as Cucumber, Selenium (or similar)
• A technical background and experience in test strategy
• A good working knowledge of web-based systems and systems integration