Telecoms billing is unquestionably, one of the most vital areas of operations for any communications provider (CP). After all, if you can’t get billing right, what’s the point? As a provider of billing and provisioning software for over 600 CPs, billing is obviously something we take quite seriously and since our last visit to Comms Vision (hosted by BPL Business), we have been working on several initiatives to enhance our market offering.
A great example of their efforts can be found in the launch of the latest version of aBILLity™. Our team have worked tirelessly to transition the powerful functionality available in aBILLity’s classic desktop client into a fantastic new web-based client that has been built from the ground up. The result is a billing system that looks incredible, is highly intuitive and offers the unrivalled capabilities our customers have come to expect.
Coupled with investment in R&D, Union Street has invested heavily into its support offering to enhance service delivery and customer satisfaction. We’ve introduced a dedicated Customer Experience Team, become a member of the Institute of Customer Service and launched a dedicated service portal which features training videos, a knowledge base, ticket management and live chat with technical support contacts.
We’ve also ramped up our head count with the appointment of skilled industry professionals. This includes consultants in Union Street’s Bureau Team who provide a managed billing service for our customers, and two new Account Managers who provide onsite engagement with our customers to ensure they’re getting the most from our solutions.
We recognise that service is very much a key differentiator in this market and it’s the combination of advanced software coupled with outstanding service levels that places us in a different class. Our products are backed by a customer service team that can respond effectively to the needs of our customers. In addition to software, we offer a range of consultancy services, including a revenue assurance service, that can help you to reach your full potential. So, if you’re not already working with Union Street, perhaps you should take a fresh look at what we have to offer at this year’s Comms Vision.