Leading supplier of billing and provisioning solutions, Union Street Technologies, has won the Customer Focus Award at the UK Customer Satisfaction Awards. The category was judged on a variety of factors including how Union Street’s customer focus strategy was implemented, its beneficial outcomes and how both employees and customers were engaged with the strategy. Other award winners included household names such as John Lewis & Partners, Amazon and Laithwaite’s Wine.
Organised by The Institute of Customer Service, The Awards are widely regarded as a benchmark for quality in the customer service industry, celebrating the efforts of organisations and individuals that have implemented successful customer service strategies. Open to entry by organisations throughout the UK, The Awards are judged by a panel of industry experts, business leaders and academics.
Commenting on Union Street’s win, Vincent Disneur said, “We’re very honoured to have won the Customer Focus Award, especially given the high calibre of entrants from across the UK. As a provider of business-critical software to the channel, our customers need to know they can depend on us to provide the highest levels of service and support. This is why our teams put such a strong focus on the continual improvement of our service delivery. To have our efforts recognised in such spectacular fashion is extremely rewarding, but we won’t be resting on our laurels. We have a number of new initiatives planned for the coming months that will enhance our service still further.”
Union Street is the UK’s leading provider of billing, provisioning, and customer management solutions to resellers operating in the communications, data, and IT sectors. Its award winning solutions are used extensively throughout the UK and Europe by over 600 ICT providers to bill communications and data services. This includes fixed line telephony, cloud, mobile, service charges, data and next generation networks.