Supporting our team and our customers has been our top priority throughout the crisis. We made the call to close our offices in London and Northern Ireland in early March, and our IT team transitioned everyone to home working within a couple of days. Union Street employs close to 100 personnel and around 30 already worked remotely. Scaling up existing systems to enable the rest to work from home was relatively simple and, because we’re a software vendor, there isn’t really a necessity for anyone to be at the office.
As part of our ISO27001 certification, we’re required to have all sorts of business continuity plans in place. Despite the gravity of the situation, it was reassuring to see that when put to the test, these plans worked as well in practice as they did on paper. Having everyone working from home took a bit of getting used to, but our teams did a brilliant job of ensuring continuous service was maintained for all customers without limitation.
To assist our customers with their business continuity planning we introduced a service which, in the event of sickness of other emergency, allowed us to take over billing operations on a temporary basis. In addition, we had our Customer Success Managers proactively contact all customers to ensure everything was ok and to see if there was anything we could assist with.
We’ve seen no reason to furlough any of our people as we haven’t scaled back our operations in any way. As a matter of fact, we’ve continued to recruit during the lockdown whilst observing all the proper precautions.