Blog

How Do Telecom Billing Systems Work?

Customer relationship management and telecom billing are significant components of any communication provider (CP) business, and no CP […]

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Victory at the CDSMAs 2020 for Union Street

Union Street Technologies has celebrated a victory at the CDSMAs (Comms Dealer Sales and Marketing Awards) by winning […]

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aBILLity Mobile App Wins Editor’s Choice Award

The aBILLity mobile app has won an Editor’s Choice Award 2020 from leading industry publication, Technology Reseller, . […]

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Are monthly billing cycles declining in favour of bespoke billing?

We were recently asked the above question by leading industry publication, Comms Business. Here’s what our Managing Director, […]

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Big wins for Union Street at 2020 Comms National Awards

Union Street was honoured to win not one, but two prestigious awards at the 2020 Comms National Awards […]

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Union Street featured on Talking Point

Recently, Union Street featured on Talking Point. Comms Dealer‘s Nigel Sergent recently held an interview with our Managing […]

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How has COVID-19 impacted what CPs need from a billing provider?

Recently we were asked this question by leading channel publication, Comms Business. Here’s what our Managing Director, Vincent […]

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What Should a Modern Billing Provider Cater For?

We were recently asked exactly what a modern billing provider should be catering for by leading channel publication, […]

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Union Street announces acquisition of ebillz

Leading supplier of billing and provisioning solutions, Union Street Technologies, has announced the acquisition of Shaftesbury Systems, developers […]

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Ofcom Approve Union Street For TMBS 3rd Year Running

Following the annual independent audit of its billing and service operations, leading supplier of billing and provisioning solutions, […]

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FourNet Selects aBILLity Billing for ‘Mission Critical’ Services

FourNet Selects aBILLity Billing for ‘Mission Critical’ Services Union Street Technologies has been selected by FourNet to provide […]

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The latest from Billing People

As Platinum Sponsor for Billing People, we were recently asked by Comms Business Magazine to provide an update […]

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VoIP Billing: Choosing The Right Voice Billing Software

VoIP stands for Voice over Internet Protocol. In other words, it means to make calls through the internet […]

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aBILLity Mobile App Launched

Union Street Technologies has launched a new mobile app for its aBILLity billing platform. Developed for iOS and […]

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An update since going into lockdown

Supporting our team and our customers has been our top priority throughout the crisis. We made the call […]

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Union Street Makes Comms Business April 2020 Cover

Union Street on the cover of Comms Business Union Street has been featured on April 2020’s cover of […]

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Six Essential Telecom Management Software for CPs

Communication providers (CPs) are responsible for the secure and reliable delivery of telecommunications services over a range of […]

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New Group Formed for Billing Personnel

Billing specialist Union Street has launched a new membership body aimed at inspiring and educating people responsible for […]

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Union Street Customer Service Accredited for ServiceMark

The Institute of Customer Service, the UK’s leading independent professional membership body for customer service, has awarded Union […]

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Telecom Provisioning: 3 Ways to Enhance Your Processes

Every organisation should be focused on improving productivity and streamlining business processes to make them more efficient and […]

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Customer Focus Award Win for Union Street

Leading supplier of billing and provisioning solutions, Union Street Technologies, has won the Customer Focus Award at the […]

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What Is CDR Billing?

A Call Detail Record or CDR is a flat-file, usually in CSV format, which is generated by devices […]

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Union Street Publishes Streetwise Channel Report

Free to all resellers of ICT services, our 2020 Streetwise Channel Report analyses the changing trends and disruptive […]

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Prevention or Mitigation?: Telecoms Billing Data Security

As with everything, there’s an element of Murphy’s law involved in all things related to data security, and […]

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Taking Telecoms Billing to Comms Vision

Telecoms billing is unquestionably, one of the most vital areas of operations for any communications provider (CP). After […]

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What Is Telecoms Billing?

At the surface level, telecoms billing is a straightforward process of billing businesses and consumers for the communications […]

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How Can Telecoms Billing Assist ICT Resellers?

As part of a feature on telecom billing services for the ICT channel, Union Street was recently asked […]

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Development Update: Enhancing Telecoms Billing Software

As part of a feature on telecom billing services for the ICT channel, Union Street was recently asked […]

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Union Street Scores 4.5 out of 5 With Customers

Union Street Technologies has achieved an average rating of 4.5 out of 5 in an ongoing customer satisfaction […]

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The Top Three Trends Impacting Telecom Billing

The communications channel is frequently disrupted by new technologies, changing market trends, regulatory changes and emerging opportunities. Crucial […]

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Channel Live 2019

Union Street recently attended Channel Live 2019, the UK’s largest exhibition for the ICT channel channel. First launched […]

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Should Integration be a Consideration For Telecoms Billing?

The productivity and accuracy benefits that can be unlocked by effectively integrating back office systems, including telecom billing […]

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Streetwise Disneur Leads From the Front

Leading industry magazine, Comms Dealer, recently ran a profile on our very own Vincent Disneur. Here’s what he […]

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Detect Fraud With Telecoms Billing Systems

Telecom fraud management is definitely an area where a telecom billing system can add value. Although carriers offer […]

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GDPR What Lessons Have We Learned?

GDPR has certainly woken the business community up to the importance of data security. In August 2018, the […]

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Union Street Joins Institute of Customer Service

Leading supplier of telecoms billing and provisioning solutions, Union Street Technologies, has become a member of the Institute […]

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Comms Business Awards ‘Specialist Vendor’ 2019!

Union Street was honoured to receive the award for ‘Specialist Vendor’ at last night’s Comms Business Awards. Hosted […]

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Data Security For Telecoms Billing – The Next 12 Months

Often it seems that hardly a month can pass without another high-profile data security scandal making the national […]

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How Important is Telecom Billing System Scalability?

Recently we were asked by leading industry publication, Comms Business, whether we considered scalability to be one of […]

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CDSMA Victory for Union Street’s Sales Team

Union Street Technologies has won the Vendor Channel Sales Team category of the Comms Dealer Sales and Marketing […]

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Mobile Billing and Provisioning

How can our aBILLity™ mobile billing and provisioning software help you manage and grow your mobile services? 1. […]

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The ‘Streets Ahead Tour’ Visits Ireland

Union Street Technologies recently held the Irish leg of its ‘Streets Ahead Tour’. Starting at the luxurious Marker […]

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Union Street Makes the Cover of Comms Business

Union Street was recently featured on the cover of Comms Business magazine. The feature, in its entirety, can be […]

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Is cloud the future for telecom billing solutions?

Cloud hosted billing solutions, complemented by single-pane web-based interfaces, are undoubtedly the way forward for the market in […]

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Cook’s Recipe Still Has Traditional Zest

Bookshelves are not disappearing from homes as predicted and LP records are enjoying a massive resurgence. Why? Because […]

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NDG Supernet Selects aBILLity to Power Partner Portal

To enhance its partner service offering, NDG Supernet, a wholesale supplier of communications and connectivity services to the […]

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Union Street Appoints Rae as Business Development Manager

Leading supplier of billing and provisioning solutions to the ICT channel, Union Street Technologies, has appointed industry specialist, […]

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5 Things Telecom Billing Should Be Doing For You

For any communication provider (CP), a robust and effective billing platform is paramount to monitoring (and in some […]

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Union Street Appoints Wilson as Operations Manager

Leading supplier of billing and provisioning solutions, Union Street Technologies, has appointed James Wilson as Operations Manager. In […]

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Avoiding Toll Fraud

As the third most targeted country in the world, the UK loses billions in fraud expenses each year. […]

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Union Street Attends Comms Vision 2018

Union Street is delighted to once again be visiting Comms Vision as a silver sponsor. Last year when […]

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Comms Business LIVE: Mobile Bill Caps

Leading industry publication, Comms Business, yesterday chaired a live-streamed panel discussion that featured our very own Product Manager, […]

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8 Crucial Features When Choosing a Billing Platform (Part 2 of 2)

In part one of our blog feature 8 Crucial Features When Choosing a Billing Platform, we covered simplicity […]

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Union Street’s Partner Conference 2018

Union Street Technologies recently held its inaugural Partner conference on October 18th at The Belfry in the West […]

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Victory for Union Street at the CNAs 2018

At last night’s illustrious Comms National Awards, hosted by leading industry magazine Comms Dealer, Union Street’s aBILLity software brought home […]

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Mobile Bill Limits: What Are The Facts?

By Vincent Disneur There’s been much talk in the industry recently regarding the implementation of Mobile Bill Limits, […]

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8 Crucial Features When Choosing a Billing Solution (Part 1 of 2)

A billing solution is such a fundamental part of operating a successful telecom business that it is often […]

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New Requirements for Provision of CLI Services

As part of Ofcom’s changes to the General Conditions of Entitlement, scheduled to come into effect in October […]

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How Will ‘Mobile Bill Limits’ Affect Resellers?

From 1 October 2018, mobile phone providers will be obliged to offer mobile bill limits to all customers. […]

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Building Better Billing Integration With Union Street

Union Street’s Head of Sales and Marketing, Vincent Disneur, recently discussed the benefits of billing integration as part […]

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Union Street Whitepaper Gives Guidance for Getting into Voice

Leading supplier of billing and provisioning solutions, Union Street Technologies, has created a whitepaper entitled, “IT Resellers Can […]

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Best Independent Software Vendor 2018!

At last night’s Comms Business Awards, Union Street was extremely proud to take home the award for “Independent […]

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Sabio choose aBILLity™

Union Street Technologies’ aBILLity™ billing platform, has been selected by leading communications provider, Sabio. Union Street is providing […]

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Choosing The Right Billing Partner For Your Telco

Recently we published the article, Getting Started with Telecoms Billing Software, as part of a series on telecoms […]

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Nimans & Union Street Announce Major Partnership

Two industry heavyweights have joined forces to offer resellers ‘next generation’ billing services as Nimans and Union Street […]

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Union Street Confirms GDPR Compliance

Leading supplier of billing and provisioning solutions, Union Street Technologies, has confirmed its compliance with GDPR. As part […]

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Billing Support | Union Street Enhances Customer Experience

Leading supplier of billing and provisioning solutions, Union Street Technologies, has made a series of enhancements to its […]

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Billing and CRM – built in or integrated?

Recently we were asked by Comms Business magazine, as part of their feature on billing solutions, whether telecoms […]

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Union Street Featured on Comms Business Cover

Union Street was recently featured on the cover of Comms Business magazine for the launch of Mosaix, a […]

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Ofcom Automatic Compensation Update | Summary Of Proposals

On 24 March 2017, a consultation on requirements for automatic compensation (compensation to be paid to end user […]

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Union Street Releases Innovative Training Videos

Union Street Technologies, has taken the content from its aBILLity billing platform training courses and developed this into […]

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Business Intelligence In Telecom Billing

With margins in voice and data continuing to be squeezed, CPs are becoming increasingly savvy when focusing on […]

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Beyond Billing, Where Are Billing Solutions Adding Most Value?

Revenue Assurance | Forecasting | Profit Centre Revenue assurance, forecasting and reporting are areas where the billing platform […]

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Dempsey Appointed as Brand Manager

Union Street Technologies, has appointed Stephanie Dempsey as Brand Manager. In this newly created position, Dempsey will oversee […]

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Cook Urges Industry To Act On Telecoms Fraud

During a recent interview with industry publication Comms Dealer, Tony Cook has called on the channel to up […]

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Comms Business LIVE

Leading industry publication, Comms Business, recently chaired a live-streamed panel discussion that featured our very own Vincent Disneur, […]

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Union Street Shares Positive Vision For 2018

Tony Cook, Managing Director of Union Street Technologies, leading supplier of billing and provisioning solutions, has outlined his […]

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Channel Billing Solutions | What Has Changed In The Past 12 Months?

Recently we were asked by leading communications industry magazine, Comms Business, to contribute to a feature they were […]

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Is The Future FTTP?

Over the last decade, the speed, coverage and take up of broadband services in the UK has changed […]

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Changes to the General Conditions of Entitlement

On September 19, 2017, Ofcom decided to implement a number of changes to the General Conditions of Entitlement, […]

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Telecom Billing Management: What to look for

No one can deny that astute telecom billing management is essential to any communication provider’s (CPs) business. Pivotal […]

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Ofcom TMBS Approval for Union Street

Following an independent audit of its billing and service operations, leading supplier of billing and provisioning solutions, Union […]

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Streets Ahead Roadshow Heads North

Union Street, recently held the opening leg of its Streets Ahead Roadshow. Starting at Glasgow’s elegant Grand Central […]

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Automatic Compensation Ofcom | Summary of Proposals

On June 5 2017, Ofcom’s consultation on automatic compensation (to be paid to end user customers in the […]

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Union Street wins Channel Marketing Campaign of the Year 2017

Union Street Technologies has won ‘Channel Marketing Campaign of the Year’ in the vendor categories of the prestigious […]

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Dempsey appointed Marketing and Events Consultant for Union Street

Union Street Technologies, has appointed Stephanie Dempsey as Marketing and Events Consultant. In this newly created position, Dempsey […]

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Roam Like at Home

For over a decade, the European Commission (EC) has worked to reduce surcharges imposed by telecom operators on […]

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aBILLity’s ‘Streets Ahead’ Roadshow

This summer, Union Street Technologies is hosting a Streets Ahead Roadshow stopping at Glasgow, Newcastle, Bristol and London […]

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Are self-serve provisioning portals the solution to falling data revenues?

Is the data game still worth the candle for service providers? 2017 promises to be a pivotal year […]

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Quite the COO

Since joining Union Street Technologies as Chief Operating Officer in mid-2015, José Fernandez has played a pivotal role […]

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Why consolidated comms billing is good for the bottom line

When working with communication providers (CPs) to optimise their billing operations, we sometimes find situations where they are […]

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Are cloud based pay as you go billing solutions the way ahead for resellers?

Last October, as part of Comms Business’s feature on Billing Services, we were asked the above question by […]

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4 proposed changes to Ofcoms General Conditions CPs need to note

As part of its Strategic Review of Digital Communications, Ofcom recently opened a consultation on changes it is […]

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Can legally separating Openreach deliver real change?

The recent announcement from Ofcom of its intention to ‘legally separate’ Openreach within the BT Group has sent […]

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Can CDR software provide useful data and management information?

Can call detail record (CDR) software provide useful data and management information beyond the actual services bill? Absolutely! […]

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Can Resellers Efficiently Manage Billing and CDR Analysis In-House?

For many resellers of communications services, outsourcing their billing and management of call data records (CDRs) is a […]

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2016 A Year of Change For Telecom billing

We work in a dynamic industry where the only constant is change. Telecom Billing services and applications used […]

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Union Street gains ISO 27001 certification

Following independent audits of its information security management systems (ISMS), leading supplier of billing and provisioning solutions, Union […]

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Award Winning Telecom Billing

At last night’s Comms National Awards, Union Street scooped the award for Best Billing Platform for a remarkable […]

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Cloud Hosted Billing

Leading supplier of billing and provisioning solutions, Union Street Technologies, has announced the deployment of a new hosted […]

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Running for Miles and Smiles

Account Manager, Lauren Knight, and her fiancé Andrew Jacobs, are running the Royal Parks Foundation Half Marathon on […]

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Openreach | Ofcom Strategic Review Of Digital Communications

As part of its Strategic Review of Digital Communications (SRDC), Ofcom has announced proposals to ‘legally separate’ Openreach, […]

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Fore! UST Partners Drive Ahead

Union Street Technologies recently held its inaugural golf day at Moor Park golf club in Rickmansworth near Watford. […]

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Union Street Sponsors Vertical Market Category at CNA 2016

Now in its 16th year, the Comms National Awards (CNAs) is the ICT’s most respected and coveted awards […]

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Ofcom Digital Communications Review | Key Proposals

Ten years on from its first strategic review, Ofcom is conducting a thorough review of the UK’s digital […]

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Union Street Achieves Microsoft Competencies

Union Street Technologies, leading supplier of billing and provisioning solutions, has achieved Gold Partner competency in Microsoft’s partner […]

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Microsoft Partners Day

Union Street Technologies and QGate, its partners for Microsoft Dynamics CRM integration, are hosting a Microsoft Partners Day, […]

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Union Street Named Finalists for THREE Comms Business Awards!

Union Street’s award winning telecom billing system aBILLity has been shortlisted for three 2016 Comms Business Awards! The […]

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Union Street launches Benchmarking

Union Street has announced the launch of Benchmarking, an analytics service that enables its reseller partners to compare […]

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Convergence Summit North 2016 | Telecoms Benchmarking

Last week Union Street attended Convergence Summit North 2016 in Harrogate. As ever the team at Swink Events […]

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Union Street launches brand refresh

Leading supplier of telecom billing and provisioning solutions, Union Street Technologies, has refreshed its brand identity, updating its […]

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Changes To UK VAT Affecting The Communications Industry

On February 1st the Government introduced new legislation which will change how VAT is charged on wholesale supplies […]

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Union Street Appoints McGrath as Head of Cloud

Leading provider of billing solutions, Union Street Technologies, has announced the appointment of David McGrath as Head of […]

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Union Street gets agile

José Fernandez, Chief Operating Officer for Union Street Technologies, has wasted little time shaking things up at the […]

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Union Street brings home Best Telecom Billing Platform accolade

Union Street’s aBILLity billing system has won the Best Telecom Billing Platform category in the prestigious Comms National […]

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Avoid growing pains with back-office efficiency

One of the problems of rapid success in business is that the trading situation often outpaces the ability […]

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Union Street runs 10k in support of Victoria Foundation

A team of runners from Richmond based Union Street Technologies, a leading provider of billing and provisioning solutions, […]

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aBILLity CreditCheck Module

With the telecoms industry providing an on-going service to clients, it’s vital that resellers are able to ensure […]

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Union Street appoints Chief Operating Officer

Union Street appoints Chief Operating Officer Leading provider of billing solutions, Union Street Technologies, has appointed José Fernandez […]

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Union Street delivers NGCS service to over 200 clients

Union Street delivers NGCS service to over 200 clients A ‘NGCS Compliance Service’, launched by Union Street to […]

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aBILLity integrates with Creditsafe

aBILLity integrates with Creditsafe Union Street Technologies has announced that the soon to be released, version 2.6, of […]

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Union Street is finalist at the Comms Business Awards

Union Street is Finalist at the Comms Business Awards Union Street Technologies’ aBILLity Application Suite has achieved finalist […]

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Channel marketing campaign win for Union Street

Channel Marketing Campaign win for Union Street Union Street Technologies has won ‘Channel Marketing Campaign of the Year […]

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Blizzard offers consumers ‘aBILLity’ to limit fraud

A ‘Fraud Limitation Cover” has been launched by Blizzard, a leading supplier of telecoms and utility services for […]

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Union Street prepares for new Ofcom NGCS regulations

In response to Ofcom’s new regulations for non-geographic call services (NGCS), Union Street has upgraded its aBILLity telecom […]

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How will Ofcom’s regulations for non-geographic call charges affect resellers

Major changes to the regulation of the main non-geographic number ranges will come into effect on 1st July […]

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Convergence Summit North 2015

Convergence Summit North is a valuable opportunity for resellers to network with industry colleagues, meet with key suppliers, […]

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Professional accreditation scheme from Union Street

Leading telco billing software vendor, Union Street Technologies, has announced the launch of the Union Street Accredited Professional […]

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Union Street becomes Microsoft Gold Partner

Union Street Technologies, leading supplier of billing and provisioning solutions, has become a Gold Partner for Data Platform […]

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aBILLity Roadshow heads north

Last week the team and I paid a visit to Manchester235, a Las Vegas style Casino in the […]

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aBILLity wins ‘Best Innovation’ at Richmond Business Awards

Union Street Technologies’ aBILLity™ Billing System has won the ‘Best Innovation’ category of the prestigious Richmond Business Awards. […]

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aBILLity wins Best Billing Platform at CNAs 2014

Union Street Technologies’ aBILLity Billing System has won the ‘Best Billing Platform’ category of the prestigious Comms National […]

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Intelligent billing systems of tomorrow

Intelligent billing systems of tomorrow – how hefty investments in billing system upgrades will create more powerful platforms […]

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Finalist for CNAs Best Billing Platforms

Union Street Technologies’ aBILLity Application Suite has achieved finalist status in the Best Billing Platforms category of the […]

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aBILLity roadshow goes on tour

Union Street Technologies, leading supplier of billing and provisioning solutions, recently held the first leg of its ‘Maximising […]

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How can IT resellers bill Converged Voice Solutions? Part 2

I recently added a blog on how simple it can be for data resellers to offer voice services […]

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How can IT resellers sell a Converged Voice Solution? Part 1

For over a decade now the IT industry has been moving towards a converged market for voice and […]

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Telecoms fraud: minimising the risk

It’s no secret that telecoms fraud has become one of the most widespread and damaging problems facing the […]

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Union Street supports Openreach R2600 update

Union Street Technologies, leading supplier of billing and provisioning solutions, has confirmed that its WLR3 Portal will be […]

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Choosing a billing platform

No one can deny that a billing platform is essential to any CP’s business, yet despite its obvious […]

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Union Street wins tIPicall contract

At the recent Convergence Summit North, Union Street Technologies the leading supplier of comms billing and provisioning solutions, […]

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How important is telecoms revenue assurance?

One of the things that has come as a surprise to us over the last few years is […]

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Benefits of Bureau Billing

As the leading supplier of telecommunications billing solutions, we at Union Street Technologies are always looking to improve […]

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Union Street launches SQL training

Union Street Technologies, supplier of the award winning aBILLity™ billing platform, has added an SQL training course to […]

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Bureau Billing Success for Union Street

Union Street Technologies, the leading supplier of business telecoms solutions, has found its bureau billing service to be […]

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Union Street Scoops Comms National Awards for third successive year!

Union Street Technologies, the leading supplier of comms billing solutions, has won the Best Channel Software Solution category […]

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Success for Union Street apprentices

Union Street Technologies, the leading supplier of comms billing solutions, has recently celebrated its first apprenticeship graduate appointments […]

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Cloud9 chooses aBILLity

At the recent Convergence Summit North Union Street Technologies, the leading supplier of comms billing solutions, successfully signed […]

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Wilkinson helps Help for Heroes

Martin Wilkinson, Account Manager for billing specialists Union Street Technologies, has recently been involved in organising a black […]

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Union Street moves for success

Union Street Technologies, the leading supplier of comms billing solutions, has moved its headquarters to ‘The Courtyard’ a […]

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Union Street draws a crowd at stand 16

Union Street Technologies, the leading supplier of comms billing solutions, is attending this year’s Convergence Summit North and […]

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Union Street introduces aBILLity training courses

Union Street Technologies, the leading supplier of comms billing solutions, has launched a new training programme for 2013. […]

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Union Street supports new UK standard CDR with aBILLity

Union Street Technologies, the leading supplier of comms billing solutions, now fully supports the UK’s first standardised format […]

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Channel Telecom Awards recognise Union Street

Channel Telecom recently held its end of year ‘Reward and Recognition’ evening for channel partners and suppliers at […]

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Microsoft Pinpoint lists aBILLity CRM integration

Union Street Technologies, the leading supplier of comms billing solutions, has announced that its aBILLity CRM Integration module […]

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Union Street presents prize at FCS Comms Provider 2012

Union Street Technologies used a recent exhibition and the FCS (Federation of Communication Services) Comms Provider 2012 events, […]

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Union Street triumphs AGAIN in Comms National Awards

Union Street Technologies, the leading supplier of comms billing solutions, has won the Software Application Suite of the […]

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Union Street and its customers scoop sales awards

Union Street Technologies, the leading supplier of comms billing solutions, has won the Vendor Channel Account Team category […]

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Union Street invests in new R&D centre for billing software development

Union Street Technologies, the leading supplier of comms billing software solutions, has created a dedicated Research and Development […]

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CRM is a winner for Union Street at Convergence Summit

At the recent Convergence Summit North exhibition, Union Street Technologies, the leading supplier of comms billing solutions, ran […]

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