Telecom Billing Implementation & Support Services

Scoping your business

We undertake a full business analysis of your requirements to produce a project plan to document our understanding of what you have requested.

Scoping your business

Installation planning

An installation planner will be sent to site to ensure that the hardware requirements are available prior to installation.
The project plan and time scale is agreed for the work.

Installation planning

Installation procedure

Software will be hosted in Union Street's cloud environment (powered by Microsoft Azure) and fully tested.
Installation on client hardware can be accommodated if preferable.

Installation procedure

Staff training

Full on-site training program to ensure your users are confident in the key aspects of the product. Additional training courses are regularly available.

Staff training

Go Live

A Union Street engineer will be present throughout the bill run testing procedures.
Dual bill runs will ensure the accuracy of the data.

Go Live

Aftercare

Getting you up and running is just the start of our work together. To ensure you’re able to enjoy the full range of benefits our solutions have to offer, we provide an extensive range of aftercare services. This includes consultancy services, training courses, servicing and maintenance of your platform, support options, proactive account management: Everything you could need to power your potential.

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Blog

8th June 2020

VoIP Billing: Choosing The Right Voice Billing Software

VoIP stands for Voice over Internet Protocol. In other words, it means to make calls through the internet […]

VoIP Billing: Choosing The Right Voice Billing Software

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