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8th June 2022SaaS: Top Tips to Take Customer Experience to New Heights
Leading Telecoms Billing and Provisioning Software Provider Union Street Technologies on How to Crack CX By Simon Wright […]
Scoping your business
We undertake a full business analysis of your requirements to produce a project plan to document our understanding of what you have requested.
Installation planning
An installation planner will be sent to site to ensure that the hardware requirements are available prior to installation.
The project plan and time scale is agreed for the work.
Installation procedure
Software will be hosted in Union Street's cloud environment (powered by Microsoft Azure) and fully tested.
Installation on client hardware can be accommodated if preferable.
Staff training
Full on-site training program to ensure your users are confident in the key aspects of the product. Additional training courses are regularly available.
Go Live
A Union Street engineer will be present throughout the bill run testing procedures.
Dual bill runs will ensure the accuracy of the data.
Aftercare
Getting you up and running is just the start of our work together. To ensure you’re able to enjoy the full range of benefits our solutions have to offer, we provide an extensive range of aftercare services. This includes consultancy services, training courses, servicing and maintenance of your platform, support options, proactive account management: Everything you could need to power your potential.
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