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Union Street Whitepaper Gives Guidance for Getting into Voice

22nd June 2018  by Gareth

Leading supplier of billing and provisioning solutions, Union Street Technologies, has created a whitepaper entitled, “IT Resellers Can Offer Connectivity Services Simply”. It advises resellers of IT and data services on how they can start providing telephony and other types of connectivity services to their customer base. Produced by Vincent Disneur, Head of Sales and Marketing for Union Street, the whitepaper draws heavily on his experience of working with Union Street’s channel partners. Free copies can be requested by emailing

The whitepaper covers the choices now available to IT resellers for choosing service providers, the most prevalent types of contractual and payment models that exist and the relative benefits of each. In addition, the whitepaper looks carefully at the options IT Resellers have for onward billing end user customers for use of connectivity services.

As an independent supplier of telecoms billing and provisioning software solutions, Union Street has extensive experience in helping resellers refine their service proposition and market strategy in the communications arena. The company’s market leading aBILLity™ billing platform is used by over 550 resellers of communication services to manage and bill all types of connectivity services. Its consultancy services and comprehensive training programme have been designed to assist reseller partners with boosting profitability and productivity in this critical area.

Commenting on the whitepaper, Disneur said, “The industry is increasingly moving towards a converged market for voice, data and IT services. As a result, many IT resellers and data VARs are excellently placed to supply telephony and associated billing services to their customers. Not only does this add additional revenue streams and many opportunities to cross sell services, it has the dual benefit of making your customer base stickier.

“This whitepaper is intended to outline the steps an IT reseller should take to move into the voice market and to demonstrate that it’s probably a lot simpler than many may think.”

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